The Savings Team, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex CM13 3BE.
Monday to Friday, 9:00am to 5:30pm, excluding English Bank holidays.
You will not receive anything in the post.
This is shown on your account summary.
Yes. Please make the cheque payable to yourself and write your Shawbrook account number on the reverse of the cheque, please send to:
Receipt of the payment depends on when you have sent it.
Yes. Please ensure that the product is still open for funding before sending a deposit as this will be returned if the product is no longer available.
Yes, they can but we must take the account holder through security first.
We will confirm your personal information and answers to your memorable information.
Yes. Contact our dedicated customer service team and we will open the account for you over the phone.
You can close or withdraw early from a Cash ISA notice or fixed account although there will be an early exit charge to pay.
No. Shawbrook Bank will never collect money from your nominated account.
You are more than welcome to have any of our current products.
Please note that you can only reset your password online if your online access has not been blocked. Simply click on the password reset button on the login page and follow the instructions.
If you are unable to reset your password using the process outlined in the question above then please contact our dedicated customer service team.
You can only transfer your notice account into a non ISA fixed rate bond without providing notice or if you have a bond you can transfer immediately into a longer term non ISA bond.
Your eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 for single account holders, and £170,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.
For further information or visit www.fscs.org.uk
To open an account you need to be 18 years of age or older, a permanent resident in the UK (excludes Channel Islands, Isle of Man and other Crown dependencies) and only liable to pay tax in the UK. Please notify us immediately if your circumstances change and you are no longer a permanent UK resident and/or no longer only liable for UK tax.
You can open your account online - we need to check your eligibility and verify your identity, but then we should be able to open your account immediately.
The quickest way to open an account is to complete the online application form and subject to you being eligible and us being able to verify your identity, we will normally be able to set your account up immediately.
If you have funded your notice account and you change your mind and wish to cancel your account, you can do so within the first 14 calendar days from the opening date of your account.
A nominated account is a UK Bank or Building Society account (that you nominate when opening your account) that allows you to make and receive electronic payments (including Faster Payments, BACS, and CHAPS). Deposits into your account must come from your nominated account and any withdrawals out of Shawbrook Bank (including interest payments) will be sent to your nominated account.
No. Your nominated account is a UK bank account that you should use to make deposits from and where any withdrawals will be paid in to. Shawbrook Bank will never collect money from your nominated account. To make an electronic transfer from your nominated account into your new savings account contact your bank or building society where your nominated account is held and make a payment using the following details:
Nominated account details are required for security reasons. We want to make sure that your money is safe and therefore we check that the UK bank account you nominate is owned by you.
If you are a registered user of eSavings, you can view your nominated account details by logging on and going to the 'My Accounts' tab, clicking on 'Account Details' and then select an account to view.
Yes, you can change your nominated account details associated with an account or add nominated account details to an existing account.
We will verify your address, identity and nominated account details before opening an account for you.
ISA Accounts all cash ISA accounts pay interest gross (tax free).
Important changes to your personal savings allowance.
With easy access and notice accounts, you can change your mind and cancel your account within 14 days of opening. This doesn't apply to fixed term accounts.
You can manage your account in the following ways:
Your Savings account number will normally be provided to you when you open your account in the following ways:
Non ISA Statements
This depends on the product, please refer to the Key Product Information literature that you received with your welcome letter. Typically statements are issued annually on the anniversary of your 1st deposit, our older products issue statements in January.
Cash ISA Statements
You will receive a statement on the anniversary of account opening.
If your account is registered for eSavings you can view your statement online within your eDocuments section. You can also save copies of your statements to your computer and print copies of your statements.
Tax statements are normally made available within 4 weeks of the end of the tax year.
When accepting instructions over the telephone (either when we call you or when you call us), we will ask you a number of security questions in order to verify your identity. If we cannot verify you, we will be unable to talk to you about your account(s).
eSavings is the internet banking service provided by us that enables you to service your savings account online. For your accounts registered within eSavings you can:
Please contact our dedicated customer servicing team who will issue an eSavings registration application form.
If you are an existing Shawbrook savings customer and apply for a savings account online, you will be able to view your new account within eSavings. If you wish to view any existing savings accounts (postal accounts) within eSavings you can send us a secure message instructing us to register your existing accounts.
A secure message is an email system that only works within your secure eSavings. This means that messages sent by you to us, and messages that we send back to you are only viewable within your eSavings service
You can create a secure message by logging into eSavings, clicking on Messages, and then clicking on Create Message. You can then select an account and a subject you wish to message us about.
When we respond to a secure message you will receive a message to your email address we hold for you.
Your customer number is a six digit number unique to you. It is usually provided to you when you first open an account that can be operated via eSavings.
Please contact our dedicated customer servicing team.
You can choose to select a login name when using eSavings that will be remembered by your computer whenever you log in.
Your password is set up by you and known only to you. It is used along with your customer number to access your eSavings service.
Simply click on the password reset button on the login page and follow the instructions.
If you are unable to reset your password using the process outlined in the question above then please contact our dedicated customer servicing team on 0345 266 6611 between Monday to Friday, 9am to 5:30pm, excluding English bank holidays.
Log in to eSavings and click on the 'My Details' link in the top right hand corner of the page. Click on the tab called 'Change Password' and follow the on-screen instructions.
To use eSavings you must have cookies enabled on your internet browser. Cookies are small pieces of software that reside on your computer.
When you make a deposit, funds will normally be credited to your account on the following basis:
There are minimum and maximum deposit amounts which are specific to each account type.
Our sort code is 16-58-73.
You can deposit funds into your account via the following methods:
You can make a deposit into your account at any time until the product is withdrawn. This means that the product will become closed to new applications or new deposits.
The ability to make withdrawals depends on the type of account you hold:
Withdrawals out of Shawbrook Bank will be made to your nominated account. We cannot issue a payment to a third party from your Savings account.
Notice Accounts When you put an account on notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day.
Fixed Term Accounts You will receive your funds on the working day after your maturity day.
Easy Access Accounts Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
ISA Accounts (Notice ISA, Fixed ISA, Easy Access ISA) Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
CHAPS - Where a payment request is via CHAPS, providing the CHAPS payment details are received by 2.30pm on a working day then the funds will normally be received by the beneficiary bank the same day. CHAPS payments are subject to a £20 fee.
Cheque withdrawals - Requests received prior to 2.30pm on a working day will normally be processed and sent via the post that day.
An ISA is an Individual Savings Account. It is a tax-efficient account for your savings or investments.
HMRC rules mean that you cannot hold more than one cash ISA in the same tax year. If you have already opened a cash ISA in this tax year with another provider then you cannot open and fund a new cash ISA with Shawbrook Bank unless:
We will monitor the total level of deposits made during any tax year and if we receive an individual payment that takes your account above the maximum annual subscription amount, we will return the whole amount of that individual payment.
You can transfer your current ISA(s) with another bank to Shawbrook Bank whenever you want.
If a sole account holder dies, the deposit will transfer to the deceased's executors/administrators.
If you become non-resident in the UK or you are planning to become a non-UK resident for tax purposes, you must inform us as soon as reasonably practical of your intention to do so and in any event, you must inform us before the date you become a non-UK resident. Your account will be closed in line with the terms and conditions of the account.
If you do not make a deposit into your cash ISA account in any tax year and that product is open and accepting additional deposits, your account will be treated as dormant.