Money worries
We understand that money worries can be difficult to discuss, which is why our Financial Support Teams are specifically trained to listen to and talk with you about your individual circumstances and tailor solutions that work for you.
You may be dealing with something unexpected such as an injury or illness, a job loss or relationship breakdown, all of which may affect your ability to make payments. You may be impacted by the rising cost of living.
Whatever the reason is, we’re here to help. Don’t wait to miss a payment before you talk to us- just talking to us about your options won’t affect your credit score.
We understand that money worries can be difficult to discuss, which is why our staff are specifically trained to listen to and talk with you about your individual circumstances and tailor solutions that work for you.
You'll also find information here on a range of support and advice you can get for free from independent providers.
Personal customers
If you have personal lending with us
Our team is here to help you if you have borrowed money from us in a personal loan or through a point of sale loan you took when you bought something. Our team can help with both types of lending.
How to get in touch with the Financial Support Team for personal lending
Loans taken after 13th December 2021
If you took your loan with us on or after 13th December 2021 you can contact us by logging in to your customer portal
You can also contact us by calling us on 0333 003 0260.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
We're closed at weekends and on public holidays.
Loans taken before 13th December 2021
If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.
We're closed on Sundays and public holidays.
What is a personal loan?
A Shawbrook personal loan is an unsecured loan.
With a Shawbrook loan, you could borrow between £1,000 - £50,000. You can take the loan over one to seven years, depending on the amount you wish to borrow.
The rate is fixed across the whole of the term.
What is Shawbrook point of sale finance?
This is an unsecured loan taken out through one of our approved partners to spread the cost of larger purchases. We no longer accept new applications but if you are an existing customer and need help managing your account, please take a look at our FAQs or contact us.
If you have residential property finance with us
Our team is here to help you if you have a first or second charge property finance loan with us, secured on a property you live in. Our team can help with both types of lending.
How to get in touch with the Financial Support Team for residential property
Please call us on 0345 650 6288
Our teams are available:
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 2pm
We're closed on Sundays and public holidays.
If you have savings with us
If you have money saved with us and you have money worries, please get in touch and we'll see what we can do to help.
How to get in touch with our savings team
Please call us on 0345 266 6611.
You can also log in to our eSavings platform and send us a secure message.
Our team is available:
Monday - Friday: 9am - 5:00pm
We're closed at weekends and on public holidays.
Business customers
If you have commercial property finance with us
Our team is here to help if you have a buy to let or property investment mortgage with us.
How to get in touch with our Financial Support Team for commercial property finance
Please call us on 0345 650 6288
Our teams are available:
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 2pm
We're closed on Sundays and public holidays.
If you have business finance with us
Most of our business customers should contact us on the number below, but with certain lending it's better to speak to your relationship manager or broker. You can find details of our relationship managers on our contact page.
How to get in touch with our Financial Support Team for business finance
Please call us on 0330 123 4502.
Our teams are available:
Monday - Friday: 8.30am - 5pm
We're closed at weekends and on public holidays.
Getting the help you need
If you’re in financial difficulty it can impact both your mental and physical health and wellbeing. Taking a proactive approach to managing your money worries is always the best way forward. If you are facing any of the following situations, it might be time to think about getting some help.
- You're worried about money and paying back what you owe - your debts feel like a huge burden
- You're being contacted about unpaid bills and missed payments
- You're dealing with difficult circumstances which are making it harder for you to manage your money
- You're regularly spending more than you earn
- You're struggling to pay your mortgage, rent, utility bills, or minimum payments on your credit cards
- You can't manage your day to day spending without relying on your credit card or overdraft
- Your credit cards are at the maximum credit limit
Other organisations that can help
You can get other money advice for free. Whether it's you or your business that's experiencing difficulties, there are a number of charities and agencies that can help.
Whether you work with independent advice or speak to us directly, you can be sure our team will treat you with the same compassion and understanding.
Citizens' Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
MoneyHelper
Free advice on debt, divorce/separation, care & disability and pensions. You'll also find tools like the household budget planner.
Business Debtline
Practical self-help – for small business owners and self-employed people with money worries.