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Getting your documents

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That's right - you'll get everything you need to operate your account digitally. You can check your account using our log in. All your documents will be uploaded here too.

Non-ISA Statements

The Key Product Information literature you received with your welcome letter will detail when you will receive your statement. It can vary, but normally we'll produce the statement on the anniversary of your first deposit and every year thereafter.

If your account is open less than a year, you'll receive a statement when the account is closed.


Cash ISA Statements

You will receive a statement on the anniversary of opening your account. If the account is open less than a year, you'll receive a statement when the account is closed.

You can view your statement in your online account.

We're in the process of upgrading the online experience for all of our customers. We'll contact you before this happens.

  • If your online account has not been upgraded yet, log in and select eDocuments
  • If your online account has been upgraded, log in and select Statements and documents

You can read your statement online, save a copy to your computer or print a version for your records.

If you do not have an online account you'll receive your statement through the post, usually on the anniversary of the first deposit you made.

Your tax statement is usually available within four weeks of the end of a tax year. If you have an online account, you'll see this under eDocuments or Statements and documents.

If you receive paper statements, this will be posted to your registered address.

We send digital statements for you to view, download and print. Log in to your account and select eDocuments or Statements and documents.

You can download and print your statements from there.

Just get in touch with our customers services team and we'll send a copy of your latest statement out to you in your preferred format.

You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

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View all savings help

If you have a question about our savings products you’ll probably find the answer here.

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Opening an account

Helpful information if you’re applying for a savings account with Shawbrook.

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Managing your account

Support on managing your savings account.

Documents & information

You’ll find forms, standard terms and other information here for our personal savings products.

About our savings products

Find a contact number, explore our products or get help and inspiration with our savings insights hub.

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Contact us about savings

If you need to get in touch with our team, you can find details here.

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Our savings proposition

You’ll find out more about our products and proposition on our savings home page.

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Savings insights hub

Whether you’re looking to brush up on your knowledge of the savings basics or understand what to consider when choosing a savings account, our insights hub has a range of useful information to help you to make the most of your money.