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Getting your documents

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That's right - you'll get everything you need to operate your account digitally. You can check your account using our log in. All your documents will be uploaded here too.

Non-ISA Statements

The Key Product Information literature you received with your welcome letter will detail when you will receive your statement. It can vary, but normally we'll produce the statement on the anniversary of your first deposit and every year thereafter.

If your account is open less than a year, you'll receive a statement when the account is closed.


Cash ISA Statements

You will receive a statement on the anniversary of opening your account. If the account is open less than a year, you'll receive a statement when the account is closed.

If your account is registered for eSavings you can view your statement online. Log in, and click ‘eDocuments’ in the menu. From here you can read your statement online, save a copy to your computer or print a version for your records.

Most new accounts are automatically registered for eSavings.

If you aren't registered for eSavings, you'll receive your statement through the post, usually on the anniversary of the first deposit you made.

Your tax statement is usually available within four weeks of the end of a tax year. If you're registered for eSavings, you'll see this in the eDocuments section. If you receive paper statements, this will be posted to your registered address.

We send digital statements for you to view, download or print. Log in to your eSavings portal, go to the eDocuments tab (or select eDocuments from the menu if you're on a mobile device), and you'll see a list of documents.

Simply open the document or download it and print it off.

Just get in touch with our customers services team and we'll send a copy of your latest statement out to you in your preferred format.

You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

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View all savings help

If you have a question about our savings products you’ll probably find the answer here.

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Opening an account

Helpful information if you’re applying for a savings account with Shawbrook.

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Managing your account

Support on managing your savings account.

Documents & information

You’ll find forms, standard terms and other information here for our personal savings products.

About our savings products

Find a contact number, explore our products or get help and inspiration with our savings insights hub.

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Contact us about savings

If you need to get in touch with our team, you can find details here.

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Our savings proposition

You’ll find out more about our products and proposition on our savings home page.

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Savings insights hub

Whether you’re looking to brush up on your knowledge of the savings basics or understand what to consider when choosing a savings account, our insights hub has a range of useful information to help you to make the most of your money.