Banking for the real world

Over the last decade we have built a new type of bank that is designed to accommodate individuality, diversity and the dynamics of the modern world.

With over 300,000 active and engaged customers, Shawbrook provides highly personalised, practical lending and savings products to individuals, businesses and real estate investors.

To serve the evolving needs of our customers, and to meet the scale of our potential, we continue to deliver on our purpose: to power up ingenuity to create opportunity, every single day.

 

Lady Walking Past Brick Wall

Our Management Team

Shawbrook's management team has been chosen for their experience and ability at the benefit of our customers and to ensure the future growth of the company.

Marcelino joined Shawbrook as CEO in June 2021. He brings a wealth of experience in financial services, most recently he was Managing Director, Customer Engagement & Distribution at Natwest Group where he led 9,000 employees through an ambitious transformation programme. Prior to that he held senior roles at RBS and Santander leading Commercial Banking franchises. He started his career at The Boston Consulting Group working across a number of industries and countries. Marcelino holds an MBA from MIT Sloan School of Management, MS Industrial Engineering (ETSII, Madrid) and a Bachelor in Physics (U. Complutense, Madrid).

Dylan joined Shawbrook in 2013 from KPMG where he spent 11 years in their Financial Services practice advising large UK and European banks. Dylan was appointed permanent CFO in February 2017 having been interim CFO from June 2016. He is a Fellow of the ICAEW and holds a dual BA Honours degree in German and Business Studies from Sheffield.

Russ joined Shawbrook as CTO in November 2018. Russ has held a number of high-profile technology leadership roles over his 28 year career, most recently as CTO of the global fintech payments company WorldRemit, and previously as Chief Digital Officer (Interim) for Aegon UK, IT Strategy Director for Legal & General, and CTO for Cofunds.  Russ has also been involved in starting up, and selling on, two technology led companies.

Neil joined Shawbrook Bank in September 2017, taking on the Managing Director, Business Finance role in August 2018 and Head of Enterprise in 2021. Neil has over 25 years of experience in the banking industry with NatWest Bank, Royal Bank of Scotland and Santander Global Banking & Markets. Since 2003 Neil has held Managing Director level positions across client coverage, sector coverage, real estate finance, structured finance, interest rate derivative and FX sales. In addition, Neil is a Trustee of a social inclusion charity, School of Hard Knocks, and a Non-Executive Director of a Registered Social Landlord, Moat Homes Limited.

 

Paul has worked in consumer financial services for over 15 years, joining Shawbrook in February 2015 from Secure Trust Bank. Paul has held a number of senior roles across product and strategy before becoming Managing Director in October 2018. Paul is passionate about utilising technology and data to build transparent lending products.

Daniel qualified as a solicitor in 1995 and worked in commercial private practice in the City for nine years, first with Linklaters LLP then Macfarlanes LLP. In 2004, he became the first in-house lawyer for Commercial First Mortgages Limited, joining its Board as Legal Director a year later. Daniel transferred to Shawbrook in 2011, as part of the Commercial First management team.

Prior to joining Shawbrook, Hugh worked in various Credit and Risk roles at GE Capital, the finance arm of General Electric Inc. He joined GE in 2003 and held the following notable roles: Chief Risk Officer for the Factoring and ABL Platforms in Europe; Chief Credit Officer of GE Capital UK; Head of Enterprise Risk; and, most recently, Chief Risk Officer of GE Capital UK.

Debbie joined Shawbrook as Chief People Officer in May 2016 from SocGen where she was for 5 years; latterly in the position of Head of HR for EMEA. Prior to SocGen Debbie spent time at a number of Financial Institutions including Rabobank, Commerzbank and JP Morgan. She started her career with ICI in the North East.

Arthur joined Shawbrook in the newly created role of Chief Product Officer in February 2022. Arthur brings more than 15 years’ product and leadership expertise to Shawbrook, having previously worked across a breadth of leading organisations including fast growth payment card specialist Curve, top-tier consultancies including fintech-focused 11:FS and most recently Advent International where he led the digital product and engineering team.

Sue joined Shawbrook in June 2017 as Commercial Director for Business Finance and took on her current role as Director of Customer Services and Experience for the Enterprise business in November 2021. Sue has 39 years experience in the financial services industry largely with NatWest Bank and Royal Bank of Scotland where since 2007 she held divisional COO positions. Prior to joining Shawbrook she also worked as an independent consultant for a five year period, working with clients to build complex transformational programmes and deliver change leadership initiatives.

 

The members of our board

Our Board is collectively responsible for the effective oversight of the Company and its businesses.

John was appointed to the Board as Chairman in March 2018. John brings extensive financial services experience to the Board, gained through both his Executive and Non-Executive careers.

John has previously served as Non-Executive Director of Aldermore Group plc, Non-Executive Director of Motability Operations plc, Non-Executive Chair of ANZ Bank Europe Ltd for a 10-year term retiring in 2019 and Senior Independent Director and Chair of the Risk Committee of FCE Bank plc retiring in 2020. John also sat on the Regulatory Decisions Committee for the Financial Conduct Authority for 6 years finishing his two statutory terms in January.

Marcelino joined Shawbrook as CEO in June 2021. He brings a wealth of experience in financial services, most recently he was Managing Director, Customer Engagement & Distribution at Natwest Group where he led 9,000 employees through an ambitious transformation programme. Prior to that he held senior roles at RBS and Santander leading Commercial Banking franchises. He started his career at The Boston Consulting Group working across a number of industries and countries. Marcelino holds an MBA from MIT Sloan School of Management, MS Industrial Engineering (ETSII, Madrid) and a Bachelor in Physics (U. Complutense, Madrid).

Dylan joined Shawbrook in 2013 from KPMG where he spent 11 years in their Financial Services practice advising large UK and European banks. Dylan was appointed permanent CFO in February 2017 having been interim CFO from June 2016. He is a Fellow of the ICAEW and holds a dual BA Honours degree in German and Business Studies from Sheffield.

Robin has extensive experience of retail financial services both in the UK and internationally. He is a chartered accountant and holds a Bachelor of Arts (Hons) degree in Economics and Law from Durham University.

Lindsey has been a private equity investor for 25 years with a particular focus on the financial services sector. She has a First-Class Honours degree in Accounting and Finance and studied for an MPhil in Finance from Strathclyde University.

Cedric has close to 20 years of private equity experience, having led a number of investments in a variety of sectors across Europe. He holds a degree from Ecole Polytechnique, Paris.

Paul has considerable experience in financial services having had a successful career within HSBC Group. Paul has particular strengths in managing risk and internal audit across a number of business lines and previously served as a member on the IIA Committee for Internal Audit Guidance for Financial Services.

Andrew has extensive financial services experience. He is a qualified accountant, having enjoyed a successful career at KPMG LLP, becoming a partner in 1990, and subsequently as Group Finance Director of the international Rothschild investment banking group.

Michele has comprehensive experience in operations, transformation, IT and distribution leadership, with focus on the customer. She has operated across blue chip, mid-scale and start-up entities, including Private Equity backed banks. Most recently Michele held the position of Chief Operating Officer at Allica Limited.

Lan has deep Financial Services knowledge having held Executive and Non-Executive roles across the sector, including CEO of Virgin Money Investments. Lan started her career in consulting. She has extensive experience in strategy, change management, customer experience, digital and data. Lan currently sits on the Boards of WNS (Holdings) Ltd and King’s College University and is a champion for mental health and wellbeing in the workplace.

Janet has comprehensive experience in financial services, with a passion for value-based proposition design and excellence in customer delivery. Most recently, she served as a Non-Executive Director of Vanquis Bank Limited, where she chaired the Compliance Committee before assuming the role of Remuneration Committee Chair and Senior Independent Director. She has also previously held Managing Director roles at the AA Group, RSA Group Plc and Rias Plc (a subsidiary of Aegeas).

Our markets

Lady Smiling

Savings

We offer competitive rates on fixed-rate bonds, notice accounts and easy access accounts to individuals and businesses. Saving with us is always a clear and simple process. And while you can apply online, there's a friendly team available at the end of the phone when only a human voice will do.
Wind Turbine

Business Finance

We primarily finance soft and business critical assets operated by established UK SME and specialist businesses. In addition, we provide finance to smaller UK financial institutions through wholesale and block facilities.
Lady Walking Past Brick Wall

Property Finance

We provide finance to the specialist residential investment and commercial property market and to professional property investors and SME owner-occupiers. In addition, we provide second-charge mortgages to consumers.
Dad Daughter Shoulder Carry

Personal Loans

We provide personal loans directly to consumers and through strategic partners. We use efficient systems, combined with human oversight to underwriting and the latest technology to give fast and fair credit decisions with transparent pricing.

Shawbrook's commitment to diversity in the workplace

Fundamental to our success and future growth strategy is our relationship focus which puts the interests of our customers and business partners at the heart of everything we do. In order to reflect the diversity of our UK customer base we recognise the need to establish an inclusive and sustainable culture.

As part of our commitment to gender balance, we've created an aspirational gender balance range for how many men and women we believe should hold senior management roles at Shawbrook. We have set this at 30% female for our Executive Committee and their direct reports.

However, it's not just about recruiting women in to positions or just equipping women with the right skills to progress within Shawbrook. We're focussed on ensuring that all the initiatives we put in place are gender neutral so all Shawbrook employees, regardless of gender, can benefit from them.

As a signatory of HMT's Women in Finance Charter we have made these pledges:

  1. To continue to have an Executive Sponsor for Gender Balance who is responsible and accountable for gender diversity and inclusion. Debbie Griffin, our Chief People & Marketing Officer assumes this role.
  2. To set gender balance ranges for the number of men and women we will aim to have at senior manager level by 2022. This includes the Executive Committee and direct reports of the Executive Committee.
  3. To annually publish our progress towards these long-term gender balance ranges.
  4. Our gender balance targets will be included within Executive Committee members' performance agreements at Shawbrook from 2017 onwards, which are used as a key determinant of performance related pay.

Financial performance

We are required under the Capital Requirements (Country-by-Country Reporting) Regulations 2013 to disclose certain information for each country in which we operate. Shawbrook Bank Limited is based solely in the UK, therefore all information for the UK is contained in our 2020 Annual Report and Accounts.

Tax Strategy

The Shawbrook Group (‘Shawbrook’) is a UK banking group.

From a tax perspective, the operation of our business is focused on maintaining the Group’s reputation as a fair contributor to the UK economy which applies tax law in good faith and in the spirit in which it is intended.

Shawbrook Group plc regards the publication of this tax strategy as complying with the duty under paragraph 16(2) of Schedule 19 of the Finance Act 2016 to publish the group tax strategy in the current financial year. This Tax Strategy has been updated and applies for the year ending 31 December 2021.

Shawbrook has adopted, and complies with, HMRC’s Code of Practice on Taxation for Banks (the ‘Code’). In line with the Code we have documented our strategy and governance process for tax matters within our tax policy (the ‘Policy’). The Policy is overseen by the Board, which has delegated this to the Board Audit Committee. The Chief Financial Officer (CFO) has primary responsibility for the Policy, and all other taxation related matters, and is assisted by the Head of Tax.

Given the financial sector in which we operate, the nature and scale of our business, and the volume and complexity of the tax legislation, tax risks arise. The tax risk appetite statement from the Policy seeks ‘to ensure the Group operates with low tolerance for tax risk exposures and ensures that full compliance with the spirit (and letter) of all relevant legal requirements by ensuring staff are properly trained, procedures are documented, and supervisory controls are in place to ensure that the controls continue to operate effectively’.

As required by the Policy, Shawbrook aims to pay the right amount of tax at the right time. The Policy requires that all transactions must have a commercial purpose and that tax evasion or aggressive planning are not acceptable under any circumstance.

We seek external advice in areas of technical uncertainty, either in the application of the legislation or its interpretation. This applies to areas of new and existing business. In relation to any tax planning, it’s main focus is to ensure that any proposed transaction complies with the letter, and spirit of tax law, and does not provide benefits which cut across the intentions of Parliament.

Shawbrook seeks to work in partnership with HMRC by maintaining an open, honest and constructive relationship in relation to its tax dealings. This enables us to meet the objectives of the Code and the Policy and to ensure that we maintain our low-risk tax assessment. When faced with any contentious or uncertain areas, we engage with HMRC on a ‘real-time’ basis to minimise any potential tax risks and to provide greater certainty for our tax return filing position.

Looking for something in particular?