Explore Investor Relations
2024 Annual Report & Accounts
“In 2024, we continued to invest in technology, talent and our proven specialist proposition. This commitment to our strategy, combined with our ability to execute quickly and at scale, gave us the platform to continue to grow our business throughout the year.
During 2024, we delivered strong franchise growth of 16%, achieving an underlying profit before tax of £294 million and an underlying return on tangible equity of 16.7% (£295 million and 16.8% respectively on a statutory basis).
I am particularly pleased with the financial performance we delivered during H2 2024, achieving an underlying return on tangible equity of 18% for the second half of the year, giving us strong momentum as we enter 2025.”
- Marcelino Castrillo, Chief Executive Officer
FY 24 Performance Highlights
Exceptional customer franchise
2
Customer franchises15
Customer verticals4.7 / 5
Trustpilot score* (2023: 4.7/5)c.600,000
Customers served (2023: c.560,000)Innovative mindset driving growth and performance
16%
Loan book growth to £15.2 billion** (2023: £13.3 billion)4.3%
Net interest margin (2023: 4.9%)£294 million
Underlying profit before tax (2023: £302 million); £295 million Statutory profit before tax (2023: £287 million)81%
Employee engagement score (2023: 84%)1,585
Employees*** (2023: 1,435)Robust and sustainable platform
40.8%
Underlying cost to income ratio (2023: 38.2%); 40.4% Statutory cost to income ratio (2023: 40.9%)47 bps
Cost of risk (2023: 51bps)16.7%
Underlying return on tangible equity (2023: 20.2%); 16.8% Statutory return on tangible equity (2023: 19.1%)13.0%
CET1 ratio (2023: 12.9%)15.9%
Total capital ratio (2023: 16.4%)* The Group’s total Trustpilot score ((excluding The Mortgage Lender Limited (TML), Bluestone Mortgages Limited (BML) and JBR Auto Holdings Ltd (JBR)) as at December 2024.
** The growth rate of 16% represents the loan book growing to £15.9 billion when adjusted to add back in the structured asset sales with a carrying amount of c.£0.7 billion. Excluding the structured asset sales, the loan book was £15.2 billion and represented a growth rate of 14%.
*** The Group’s average number of employees is calculated in line with the Companies Act 2006 requirement.
Our three strategic priorities
1 - Exceptional customer franchise
2 - Innovative mindset driving growth and performance
3 - Robust and sustainable platform
Find out more about the customers and markets we serve, our ‘best of both’ business model and our products and services.
Find out more about Shawbrook, our strategy and performance in our full 2024 Annual Report & Accounts.
Results, reports & presentations
2024 Performance
Full Year Results
- 2024 full year results (Shawbrook Group PLC)
- 2024 full year results (Shawbrook Bank Ltd)
- 2024 full year investor presentation
Reports
Half Year Results
Quarterly Trading Results
2023 Performance
Full Year Results
- 2023 full year results (Shawbrook Group PLC)
- 2023 full year results (Shawbrook Bank Ltd)
- 2023 full year investor presentation
Reports
Half Year Results
Quarterly Trading Results
2022 Performance
Full Year Results
Presentations
Reports
Half Year Results
Quarterly Trading Results
2021 Performance
Full Year Results
Reports
Half Year Results
Quarterly Trading Results
2020 Performance
Full Year Results
Reports
Half Year Results
Quarterly Trading Results
Archive
Full Year Results
- 2019 full year results (Shawbrook Group PLC)
- 2019 full year results (Shawbrook Bank Limited)
- 2018 full year results
- 2017 full year results
- 2016 full year results
- 2015 full year results
- 2014 full year results
- 2013 full year results
- 2012 full year results
- 2011 full year results
Half Year Results
- 2019 half year results
- 2018 half year results
- 2017 half year results
- 2016 half year results
- 2015 half year results
- 2014 half year results
Pillar 3 Disclosures
Our Advisers
Independent Auditor:
KPMG LLP
15 Canada Square
London E14 5GL
Bankers:
Royal Bank of Scotland plc
Bishopsgate
London
EC2M 4RB
Solicitors:
Slaughter and May
One Bunhill Row
London
EC1Y 8YY
Our sustainability strategy
Focusing on those areas in which we can deliver the greatest impact
Planet
Protecting our planet for future generations
- Support the climate transition
- Reduce our environmental impact
- Embed environmental considerations into our corporate DNA
Society
Supporting a thriving and inclusive society
- Support the UK economy through access to inclusive finance for homeowners, developers and SMEs
- Build an inclusive, engaged and talented workforce
- Embrace innovation for positive change
Impact
Making an impact beyond finance
- Invest in and support our communities through partnerships and charitable donations
- Support the passions and interests close to the hearts of our people
Responsible business practices
We are committed to operating under a robust governance framework which underpins our purpose and serves all of our stakeholders
- Effective Board and management structures
- Robust governance and risk management
- Transparent and accountable disclosures
Our business
About Shawbrook
Shawbrook provides finance to a wide range of customers who value the premium experience, flexibility and certainty we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
Sustainability
Our sustainability strategy is designed to create value for our customers, colleagues, communities, suppliers and shareholders, while having a positive impact on society and the wider environment.
Sponsorship Programme
As official banking partner of Saracens Rugby Club and lead partner of London Mavericks netball, we are proud to champion inclusive elite sport and the opportunities it can bring for all participants, both on & off the field & court.