We provide finance to a range of customer segments that value the premium experience, flexibility and certainty we deliver. Our ambition is to deliver for more customers in more markets. We will do this by combining the innovative mindset and agility of a start-up with the scale and financial strength of a large business. 

FY 2023 Performance Highlights

"I’m delighted to announce our full year results which demonstrate our consistent focus on growth and efficiency, delivering an underlying profit of £302 million, an underlying return on tangible equity of 20.2%, loan book growth of 27%, a stable cost of risk at 51 basis points and a cost to income ratio of 38.2%.

The challenging economic conditions during the year created uncertainty for our customers, however, our underlying results reflect the strength of our ’best of both’ human and technology proposition that supports our customers’ needs during these difficult times."

- Dylan Minto, CFO

Picture of Dylan Minto, Chief Financial Officer for Shawbrook

Shawbrook in numbers

Exceptional customer franchise


Customer Franchises


Customer verticals

4.7 / 5

Trustpilot score* (2022: 4.6/5)


Customers served (2022: c.425,000)

Innovative mindset driving growth


Annual loan book growth** to £13.3 billion (2022: £10.5 billion)


Net interest margin (2022: 5.1%***)

£302 million

Underlying profit before tax (2022: £238 million); £287 million Statutory profit before tax (2022: £233 million)


Employee engagement score (2022: 82%)


Employees (2022: 1,198)†

Robust and sustainable platform


Underlying cost to income ratio (2022: 40.0%); 40.9% Statutory cost to income ratio (2022: 41.1%)

51 bps

Cost of risk (2022: 51 bps)


Underlying return on tangible equity (2022: 20.1%); 19.1% Statutory return on tangible equity (2022: 19.5%)


CET1 ratio (2022: 12.7%††)


Total capital ratio (2022: 15.6%††)

* The Group’s total Trustpilot score (excluding The Mortgage Lender Limited (TML) and Bluestone Mortgages Limited (BML) as at February 2024.
** The annual growth rate of 24% represents the loan book growing to £13.0 billion and excludes the Bluestone Mortgages Limited (BML) acquisition. Including the acquisition, the loan book was £13.3 billion and represented a growth rate of 27%.
*** Excluding gain on sale, net interest margin was 5.0%.
† The Group’s average number of employees is calculated in line with the Companies Act 2006 requirement.
†† Risk-weighted assets as at 31 December 2022 were restated to reflect adjustments in credit valuation adjustment and counterparty
credit risk in respect of the Group’s structured entities’ interest rate swap derivatives. Risk-weighted assets have increased by £80.6 million to £7,463.1 million and the capital and leverage ratios have also been restated to reflect these adjustments.

Financial Calendar

2024 Interim Results: 8 August 2024

Results, reports & presentations

Our Advisers

Independent Auditor:
15 Canada Square
London E14 5GL


Royal Bank of Scotland plc

Slaughter and May
One Bunhill Row

Our ESG strategy

Focusing on those areas in which we can deliver the greatest impact

Solar Panels Overhead On Farm


We want to play our part in enabling a just transition1 to net zero by leveraging our insights and expertise

  1. Support the climate transition
  2. Reduce our climate impact
  3. Embed climate into our business DNA
Man Using Phone


We want to boost social mobility, champion equality and diversity and create an inclusive environment for all by leveraging our capabilities, networks and people

  1. Support customers with specialist finance
  2. Attract and retain the best talent
  3. Give back to our communities
Smiling Woman Using Mobile Phone In Front Of Wall


We are committed to operating under a robust governance framework which underpins our purpose and serves all of our stakeholders

  1. Effective Board and management structures
  2. Maintain robust governance and risk management
  3. Transparent and accountable disclosures

1 We use the term ‘just transition’ to describe applying a social lens to opportunities and risk arising from the climate transition, with the interests of employees, communities and customers in mind, to ensure it is fair and inclusive for all actors in society.

Our business

About Shawbrook

Shawbrook provides finance to a wide range of customers who value the premium experience, flexibility and certainty we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

Two Colleagues Talking Amongst Plants In Green Office


Our sustainability strategy is designed to create value for our customers, colleagues, communities, suppliers and shareholders, while having a positive impact on society and the wider environment. 

Saracens sponsorship

As official banking partner of Saracens Rugby Club, we are proud to champion elite women’s sport by supporting the growth of both women’s rugby and netball as lead sponsor of the Mavericks.