When accepting instructions over the telephone (either when we call you or when you call us), we will ask you a number of security questions in order to verify your identity. If we cannot verify you, we will be unable to talk to you about your account(s).
When accepting instructions in writing, we will verify that the signature used on the instruction matches the signature you have provided us. If you have not provided us with a signature, we will call you to verify your instruction before actioning it.
When accepting instructions by secure message your identity will have been verified by the secure log in information required when gaining access to eSavings (this is usually customer number and password).