Strong Customer Authentication 

 

Simpler and more secure.

Shortly we will be introducing a new way of logging-in to your eSavings portal that’s simpler and more secure.

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No more need for a memorable word

We are making some changes to the way you log in to Shawbrook eSavings. The need for a memorable word will be removed and replaced with a One Time passcode (OTP) sent to the contact number you have registered with us.

 

It’s simpler and more secure.

Billboard - no need for memorable word

Frequently asked questions

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

Implementing SCA will enhance the security of payments and help reduce the risk of a fraudster pretending to be you.

When you login to your eSavings platform you will be asked to enter your customer number and password. Rather than be asked to enter a memorable word, we will send a One Time passcode (OTP) to the contact number you have registered with us for you to enter on the login screen. When this code is entered, access to your account will be granted and you will be able to service your account as normal. 

If you have a mobile number the OTP will be sent by text message. If you don't have a mobile phone or don't use one, you will be called on your registered landline number and the OTP will be provided to you via our automated voice service. 

We aim to go live in January 2021 and to ensure you are able to receive the OTP it is important that you check that the contact number you have registered with us is correct.

You can confirm your phone number by logging in to your eSavings account. 

  1. Login to your account by visiting our login page
  2. Select the Personal Details icon from your eSavings homepage
  3. Check your phone number and update if necessary

You can confirm your phone number by logging in to your eSavings account. 

  1. Login to your account by visiting our login page
  2. Select the Personal Details icon from your eSavings homepage
  3. Check your phone number and update if necessary

 

If you have any trouble gaining access to your account you can always speak to our customer support team by calling 0345 266 6611. The team are available Monday - Friday 9am - 5:30pm (excl bank holidays). 

eSavings made easy

Remember, our eSavings platform allows you to manage your account securely at any time. You can complete the following tasks online:

  • Reset your password
  • View your account balance
  • Open new savings accounts
  • Move your money
  • Give us your maturity instructions

Login

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We take customer security seriously

We want your experience with Shawbrook Bank to be as safe as possible and the security of your data is of the upmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber-attacks external to our systems.

There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. Visit our customer security page for more information.

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Financial Services Compensation Scheme (FSCS)

Your money is protected.

Your eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information or visit www.fscs.org.uk

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