We have introduced a new way of logging-in to your eSavings portal that’s simpler and more secure.
We have made some changes to the way you log in to Shawbrook eSavings. The need for a memorable word will be removed and replaced with a One Time passcode (OTP) sent to the contact number you have registered with us.
It’s simpler and more secure.
Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.
SCA will enhance the security of payments and help reduce the risk of a fraudster pretending to be you.
When you login to your eSavings platform you will be asked to enter your customer number and password. Rather than be asked to enter a memorable word, we will send a One Time passcode (OTP) to the contact number you have registered with us for you to enter on the login screen. When this code is entered, access to your account will be granted and you will be able to service your account as normal.
If you have a mobile number the OTP will be sent by text message. If you don't have a mobile phone or don't use one, you will be called on your registered landline number and the OTP will be provided to you via our automated voice service.
These changes went live in January 2021.
You can confirm your phone number by logging in to your eSavings account.
If you have any trouble gaining access to your account you can always speak to our customer support team by calling 0345 266 6611. The team are available Monday - Friday 9am - 5:30pm (excl bank holidays).
We want your experience with Shawbrook Bank to be as safe as possible and the security of your data is of the upmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber-attacks external to our systems.
There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. Visit our customer security page for more information.
Your money is protected.
Your eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information or visit www.fscs.org.uk