Strong Customer Authentication 


Simpler and more secure.

We have introduced a new way of logging-in to your eSavings portal that’s simpler and more secure.

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No more need for a memorable word

We have made some changes to the way you log in to Shawbrook eSavings. The need for a memorable word will be removed and replaced with a One Time passcode (OTP) sent to the contact number you have registered with us.


It’s simpler and more secure.

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Frequently asked questions

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

SCA will enhance the security of payments and help reduce the risk of a fraudster pretending to be you.

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

You'll also hear it called 'Two Factor Authentication' (or 2FA).

To keep your account safe, we combine something you know, with something you have. It's simple, and you've probably already used it for other services.

When you log in to your eSavings platform you'll be asked to enter your customer number and password (something you know).

Then, we'll send a text message to the mobile number we hold for you (something you have). This will have a 'One Time Passcode' (or OTP). When you get the message through, simply enter the code, and we'll let you into your account.

If you don't have a mobile phone or don't use one, you can choose to be called on your registered landline number and the OTP will be provided to you via our automated voice service.

Please note, if you’re not yet a customer, you will need to have a mobile phone in order to open an account.

These changes went live in January 2021.

You can confirm your phone number by logging in to your eSavings account. 

  1. Login to your account by visiting our login page
  2. Select the Personal Details icon from your eSavings homepage
  3. Check your phone number and update if necessary


If you have any trouble gaining access to your account you can always speak to our customer support team by calling 0345 266 6611. The team are available Monday - Friday 9am - 5:00pm (excl bank holidays). 

eSavings made easy

Remember, our eSavings platform allows you to manage your account securely at any time. You can complete the following tasks online:

  • Reset your password
  • View your account balance
  • Open new savings accounts
  • Move your money
  • Give us your maturity instructions


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We take customer security seriously

We want your experience with Shawbrook Bank to be as safe as possible and the security of your data is of the upmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber-attacks external to our systems.

There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. Visit our customer security page for more information.

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Financial Services Compensation Scheme (FSCS)

Your money is protected.

Your eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information or visit

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