We know that not everyone gets the best deal from their bank. That’s why we’ve chosen to do things differently.
As the payment you have made is towards a financial commitment, we do not offer a refund. However should you need to discuss the payment, you can contact us on Monday to Thursday 8am to 8pm, Friday 8am – 6pm and Saturday 9am to 2pm.
You have a right under the Consumer Credit Act to repay all or part of the outstanding balance early at any time.
We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:
Shawbrook do not have any branches, we have an online service and you can contact us by email or phone.
A Shawbrook car loan is classed as an unsecured personal loan.
For tax advice please contact the HMRC or a qualified accountant.
A Shawbrook car loan is based on a fixed rate of interest over the term of your loan.
At Shawbrook, there are no hidden costs or arrangement fees included in taking out a car loan. Please note, an early redemption fee may be charged if you wish to repay your loan early.
You can repay all or part of the outstanding balance of your loan at any time. Please note that an early redemption fee may be charged. If you can't repay your car loan, please contact us immediately using the following details:
No, you do not need to have a wedding date set before you apply for a Shawbrook wedding loan.
A Shawbrook wedding loan is repaid in monthly instalments by direct debit. The terms of your Shawbrook personal loan are set out in your credit agreement. Refer to this document to find out when you are due to make your first repayment.
Although it is possible to get a loan if you have bad credit, it is unlikely that you will be accepted for a loan with Shawbrook Bank.
We take our responsibilities seriously. When you apply for a loan with us, we’ll look at your personal circumstances and will only lend to you if we are comfortable that you can afford the loan. When considering your suitability for a loan, we’ll use your credit history along with other information you provide to decide if we can lend to you. If you have a history of missing payments or a poor credit history, you’re unlikely to be offered a loan by Shawbrook Bank.
There are also other reasons why you may not be offered a loan, even if you have a good credit history. More information can be found in our guide about being turned down for a loan despite having good credit.
However, there are lenders who may still offer loans to those with bad credit. Beware of high fees and read your terms and conditions carefully. If you are offered a loan despite bad credit, make sure you’re able to comfortably afford the monthly repayments and check whether your new loan cost (the amount borrowed and the total interest you will repay) is not greater than your existing debt.
A debt consolidation loan can help you to merge some or all of your existing debts into one which can make managing your payments easier. If your credit score is worse than it was when you took out your previous credit, it may not be a suitable option for you. If you want to understand more about your credit score and why you might be classed as having ‘bad credit’, visit our guide on 8 reasons your credit score goes down.
If you are struggling with debt and would like support, we recommend speaking to StepChange. The debt charity helps over 650,000 people a year with debt-related problems and offers free, confidential, and expert advice and money guidance online or over the phone.
If you’re a Shawbrook customer and are having financial difficulties, visit our help page.
No, at Shawbrook you do not have to be a home owner to apply for a debt consolidation loan, but we have some basic criteria which you’ll have to satisfy before we can consider your application. You must:
At Shawbrook, we do not charge any fees for setting up a debt consolidation loan.
For tax advice please contact HMRC or a qualified accountant.
There are usually two types of home improvement loans, secured and unsecured.
Shawbrook offers unsecured personal loans for home improvement purposes. For more information on additional borrowing on your existing mortgage you should contact your mortgage provider.
With a Shawbrook home improvement loan, you could borrow a portion of the amount to finance the home improvement product you would like to purchase.
No, if you have a Point of Sale loan via one of our approved network of partners, these are classified as unsecured loans.
Yes, if you would like to change your bank details or payment date, please contact us using the following details:
As the payment you have made is towards a financial commitment, we do not offer a refund. However should you need to discuss the payment, you can contact us using the following details:
You have a right under the Consumer Credit Act to repay all or part of the outstanding balance of your POS loan early at any time. If you wish to make an additional repayment or repay the outstanding balance early you should contact us and we will then provide you with a settlement figure and details of how to settle the account. The settlement figure provided will be valid for 30 days.