Your payments

What if I can’t make a payment on my credit agreement?

If you’re worried about making payments, there are a number of tools and organisations that can help you.

The most important thing you can do contact us as soon as you realise you may struggle to make your payment, so we can help you get to the best or most appropriate outcome.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.

You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays.

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.

We're closed on Sundays and public holidays.

You can also find out how we can support you.

Can I change my bank details or payment date?

To change your bank details or payment date, please contact us.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.

You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays.

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.

We're closed on Sundays and public holidays.

I have been asked to make a payment to my loan via my smartphone, what method of payment can I use?

If you have been asked to make a payment to your loan via your mobile you can make that payment using a debit card. We do not accept payments via credit card.

Do my payments change with the change in the Bank of England rates?

Your Credit Agreement will state in the Financial Information section if a fixed or variable rate applies to your Point of Sale loan.

If your Point of Sale loan has a Fixed Rate of Interest then you will have a fixed monthly repayment, which means that the interest rate is fixed for the term of your loan and your monthly repayments will not change.

If your Point of Sale loan has a Variable Rate of Interest, we may vary the interest rate from time to time, which means the interest rate may change over the term of your loan your monthly repayments may change. We will give you at least 30 days’ written notice of any change before it takes effect.