Getting in touch
Who do I contact if I have questions about my credit agreement?
If you have a question about your loan before your credit agreement starts, please contact the company with whom you arranged the loan.
Once your credit agreement has begun, please contact us.
Loans taken after 13th December 2021
If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.
You can also log in to your customer portal to contact us.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
We're closed at weekends and public holidays.
Loans taken before 13th December 2021
If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.
We're closed on Sundays and public holidays.
How can I contact you?
If you have a question regarding your Point of Sale loan via one of our approved partners, please contact us.
Loans taken after 13th December 2021
If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.
You can also log in to your customer portal to contact us.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
We're closed at weekends and public holidays.
Loans taken before 13th December 2021
If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.
We're closed on Sundays and public holidays.
Documents & information
You’ll find forms and other information here for our personal loans products.
About our personal loans products
Find a contact number, explore our products or get help and inspiration with our personal loans insights hub.
Contact us about a personal loan
If you need to get in touch with us about a personal loan, you’ll find the right person here
Our personal loans proposition
You’ll find out more about our products and proposition on our personal loans home page.
Personal loans insights hub
You’ll find a number of useful guides to support you. From helping to debunk financial jargon to planning and budgeting to turn your dreams into a reality.