Getting in touch
Who can I speak to if I have questions about my loan?
Speak to us about an existing loan
Loans taken after 13th December 2021
If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.
You can also log in to your customer portal to contact us.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
We're closed at weekends and public holidays.
Loans taken before 13th December 2021
If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.
We're closed on Sundays and public holidays.
Speak to us about a new loan
Our team are available:
Monday - Friday: 9am-5.30pm
We're closed at weekends and on public holidays.
You can speak to our sales team about a new loan by calling us on 0345 600 6260.
What if I do not have an email address?
If you do not have an email address or would not like to correspond by email we can send you the pack in the post.
How can I contact you?
Speak to us about a new loan
Our team are available:
Monday - Friday: 9am-7pm
Saturday: 10am-2pm.
We're closed on Sundays and public holidays.
You can speak to our sales team about a new loan by calling us on 0345 600 6260.
Speak to us about an existing loan
Loans taken after 13th December 2021
If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.
You can also log in to your customer portal to contact us.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
We're closed at weekends and public holidays.
Loans taken before 13th December 2021
If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.
Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.
Our team is available:
Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm.
We're closed on Sundays and public holidays.
Documents & information
You’ll find forms and other information here for our personal loans products.
About our personal loans products
Find a contact number, explore our products or get help and inspiration with our personal loans insights hub.
Contact us about a personal loan
If you need to get in touch with us about a personal loan, you’ll find the right person here
Our personal loans proposition
You’ll find out more about our products and proposition on our personal loans home page.
Personal loans insights hub
You’ll find a number of useful guides to support you. From helping to debunk financial jargon to planning and budgeting to turn your dreams into a reality.