If you have applied online with one of our partners, we will send an e-signature pack instead.

If you have signed a paper agreement you will be given a copy of the Credit Agreement at the point of sale and will receive a welcome letter in the post.

​We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:


Equifax Limited
Customer Service centre
PO Box 10036
0800 014 2955
0333 321 4043


TransUnion (formerly Callcredit)
Consumer Services Team
PO Box 491
0330 024 7574

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