The application process
Will loan documentation be sent to me by post?
If you have applied online with one of our partners, we will send an e-signature pack instead.
If you have signed a paper agreement you will be given a copy of the Credit Agreement at the point of sale and will receive a welcome letter in the post.
Which credit reference agencies do you use?
We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:
Equifax Limited
www.equifax.co.uk
Customer Service centre
PO Box 10036
Leicester
LE3 4FS
0800 014 2955
0333 321 4043
TransUnion (formerly Callcredit)
www.transunion.co.uk
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ
0330 024 7574
Documents & information
You’ll find forms and other information here for our personal loans products.
About our personal loans products
Find a contact number, explore our products or get help and inspiration with our personal loans insights hub.
Contact us about a personal loan
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Our personal loans proposition
You’ll find out more about our products and proposition on our personal loans home page.
Personal loans insights hub
You’ll find a number of useful guides to support you. From helping to debunk financial jargon to planning and budgeting to turn your dreams into a reality.