Savings FAQs


What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

Implementing SCA will enhance the security of payments and help reduce the risk of a fraudster pretending to be you.


How will SCA work?

When you login to your eSavings platform you will be asked to enter your customer number and password. Rather than be asked to enter a memorable word, we will send a One Time passcode (OTP) to the contact number you have registered with us for you to enter on the login screen. When this code is entered, access to your account will be granted and you will be able to service your account as normal. 

If you have a mobile number the OTP will be sent by text message. If you don't have a mobile phone or don't use one, you will be called on your registered landline number and the OTP will be provided to you via our automated voice service.

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All you need to know about ISAs

What is an ISA allowance?

Your ISA allowance is the total amount of money you can save in an ISA in the current tax year. An ISA is an Individual Savings Account which protects your savings in a tax-free wrapper, so you will never pay any tax on the interest you earn. The government decides each tax year how much can be saved in an ISA – this is known as the ISA Allowance or Maximum Annual Subscription Allowance and for tax year 2020/2021 (which runs from 6th April 2020 – 5th April 2021) it is £20,000.

Can I have more than one Cash ISA in a single tax year?

You cannot fund more than one Cash ISA in the same tax year. If you have already opened a Cash ISA in this tax year with another provider, then you cannot open and fund a new Cash ISA with Shawbrook unless:

  • The total balance of your current tax year Cash ISA is being transferred across to Shawbrook Bank
  • Your existing Cash ISA account is closed

However, please be aware you can hold a Stocks and Shares ISA as well as a Cash ISA in the same tax year and split your total annual ISA allowance across both up to a combined limit of £20,000 in the 2020/2021 tax year. This means if you currently hold a stocks and shares ISA in this tax year, but do not hold a Cash ISA, you can open and fund a Shawbrook Cash ISA. 

What happens if I exceed the maximum annual Cash ISA subscription allowance?

We monitor the total level of deposits made during any tax year and if we receive a payment that takes your account above the maximum annual ISA allowance, we will return the whole amount of that individual payment.  To review your level of remaining subscription allowance for your current tax year simply log on to your eSavings account and review your Account Information - note this will only appear when there are funds in your ISA.


How much can I save in an ISA?

The ISA allowance for the 2020/21 tax year is £20,000. This means you can save £20,000 of new money into your ISA in this tax year. Our Cash ISA maximum balance is £250,000 so you can transfer other ISA balances into your new Shawbrook ISA up to £250,000. If these balances are from previous tax years, they do not count towards the £20,000 limit in the current tax year 2020/2021.

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Personal Savings

What are your opening hours?

Monday to Friday, 9:00am to 5:30pm, excluding English Bank holidays.

What is Shawbrook Bank's sort code?

Our sort code is 16-58-73.

What is a customer number?

Your customer number is a six-digit number unique to you, used when logging into your eSavings account. It is provided to you via email when you first open an online account.

When will I receive my withdrawn funds?

Notice Accounts When you put an account on notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day. 

Fixed Term Accounts You will receive your funds on the working day after your maturity day.

Easy Access Accounts Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.

ISA Accounts (Notice ISA, Fixed ISA, Easy Access ISA) Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day. 

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Business Savings

Is my company eligible?

Companies, partnerships and shareholding companies must be UK registered and only liable for UK tax.

All partners/directors/sole traders/additional signatories and shareholders must be:

What is Shawbrook banks sort code?

Our sort code is 16-58-73

My company is a charity. Do you accept charities?

The account is not available to Charities or Trusts. Shawbrook Bank offers Charity Savings accounts through the Charities Aid Foundation. You can find out more at

Do your accounts have any fees or charges?

We do not apply account fees or charges.

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