Make your money work as hard as you do. Help and support on savings.

At Shawbrook, we keep our savings products simple. No gimmicks, no bonuses - just consistently strong rates. But you might still have a few questions. You’ll find the answers here.

Where would you like to go?

If you would like more information about a specific product, follow one of the links below.

Visit our help centre

If you have a question about our savings products you’ll probably find the answer here, in our help centre.

Get in touch with us

If you’d like more information about any of our savings products, or you’re having difficulty with our online forms, call during office hours or send a secure message after logging into your account.

Savings Documentation

Check whether a savings product has been withdrawn, our terms and conditions and help and guidance following a bereavement.

Need to make a complaint?

We’re committed to providing quality service. If you are unhappy with our service in any way, please contact us. Your opinion is greatly valued and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.

Need some advice?

At Shawbrook Bank we want to help you make the right decisions. If you have any general questions about financial matters, including online security or debt worries - you may find the following sources useful.

What to do when you have money worries.

We understand that many people face financial difficulties at some stage in their lives. But for a few it becomes a real problem.  If you’re concerned about debt or you're not sure how to make ends meet, the important thing is not to hide or ignore it.

The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run. 

If you have a problem meeting your obligations to Shawbrook you should speak to us as early as possible. We’re here to help.

Visit our money worries page

Online budget calculators:

Setting and sticking to a budget is the crucial first step in managing debt. See below our top 3 helpful budgeting tips.

  1. Money Advice Service
  2. Citizens Advice Bureau (CAB)
  3. Printable Budget Sheet



Citizens Advice Bureau (CAB)

The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau. 


Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.


National Debtline
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm

National Debt-line is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.


Advice UK
Tel: 0300 777 0107 or 0300 777 0108

This network supports free advice providers and can give details of your nearest debt advice centre.

Benefits issues and enquiries


Benefit Enquiry Line
Tel: 0345 608 8545 or textphone 0345 608 8551

This is a helpline for disability benefits.

Tel: 0808 802 2000

A helpline that helps you to carry out your own benefits calculation to ensure that you are receiving all benefits that you are entitled to.

Money Helper
Tel: 0800 138 7777

Money Helper provides information and tools to help you manage your money better.

Department for Work and Pensions (Child Benefits)
Tel: Child Benefit: 0300 200 3100
Textphone: 0300 200 3103


How to avoid the scammers

At Shawbrook we take your online safety seriously. While we use secure systems and messaging to make our own digital space safe, you should still take some simple measures to protect yourself against fraud online. Here are a few things to bear in mind.

  • Always protect your information, including passwords, account numbers and PIN codes. Legitimate banks won’t request these details by phone or email, so if someone asks you for them, it could be a scam.
  • Beware of unsolicited emails and phone calls, however convincing the caller may sound and however official the email may look. Fraudsters often try to access information by getting you to open attachments or click on links. If in doubt, ignore it. If the email claims to be from Shawbrook or another bank you know, you can phone to check if it’s legitimate.
  • Keep your computer safe with up-to-date anti-virus and firewall software. Avoid letting people you don’t know use your computer, or giving them remote access to your system.

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