Personal loans help
We have a range of frequently asked questions, guides and articles designed to help you get to know our products.
Personal Loans Update
Personal loans are no longer available to new customers. If you already have a personal loan with us, your agreement and repayments remain unchanged. You can find out more information here.
How can we help with your personal loan?
Most customers can find what they need to know in our frequently asked questions. You can browse through our help topics or ask a question and we’ll search for the most relevant answers.
The questions here relate to personal loans. If you need help with your point of sale loan, please see our point of sale help section.
Our FAQs can tell you how your accounts work, but we can’t answer questions specific to your account.
Top 0 answers for your question
Settling your loan
Here you'll find information on how to settle your Shawbrook personal loan.
Money worries
If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it.
Documents to download
FLA Lending Code
ViewHow can we help with your point of sale loan?
Most customers can find what they need to know in our frequently asked questions. You can browse through our help topics or ask a question and we’ll search for the most relevant answers.
The questions here relate to point of sale loans. If you need help with a personal loan, please see our personal loan help section.
Our FAQs can tell you how your accounts work, but we can’t answer questions specific to your account.
If something goes wrong
Getting help if something goes wrong with your goods or services.