Personal loans help
We have a range of frequently asked questions, guides and articles designed to help you get to know our products.
How can we help with your personal loan?
Most customers can find what they need to know in our frequently asked questions. You can browse through our help topics or ask a question and we’ll search for the most relevant answers.
The questions here relate to personal loans. If you need help with your point of sale loan, please see our point of sale help section.
Our FAQs can tell you how your accounts work, but we can’t answer questions specific to your account.
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General information about our personal loans
Here you'll find general information on a variety of topics regarding your Shawbrook personal loan.
Car loans help
If you're using your Shawbrook personal loan to purchase a vehicle, you can find out the answers to some common questions here.
Debt consolidation loans
If you're using your Shawbrook personal loan to pay off or consolidate debts, you can find out the answers to some common questions here.
Home improvement loans
If you're using your Shawbrook personal loan to make improvements to your home, you can find out the answers to some common questions here.
Wedding loans
If you're using your Shawbrook personal loan to fund your wedding or other celebration, you can find out the answers to some common questions here.
Documents to download
FLA Lending Code
ViewHow can we help with your point of sale loan?
Most customers can find what they need to know in our frequently asked questions. You can browse through our help topics or ask a question and we’ll search for the most relevant answers.
The questions here relate to point of sale loans. If you need help with a personal loan, please see our personal loan help section.
Our FAQs can tell you how your accounts work, but we can’t answer questions specific to your account.
Top 0 answers for your question
If something goes wrong
Getting help if something goes wrong with your goods or services.
About our personal loans products
Find a contact number, explore our products or get help and inspiration with our personal loans insights hub.
Contact us about a personal loan
If you need to get in touch with us about a personal loan, you’ll find the right person here
Our personal loans proposition
You’ll find out more about our products and proposition on our personal loans home page.
Personal loans insights hub
You’ll find a number of useful guides to support you. From helping to debunk financial jargon to planning and budgeting to turn your dreams into a reality.