Get in touch

Before contacting us, check our FAQs to see if your query has already been answered. If you can’t find what you’re looking for, our customer services team will be happy to assist you.

We're here to help.

If you’ve got a question about our loans, mortgages or savings products, or you’re having trouble filling in an online form, contact us by phone or email.

Due to higher than expected call volumes you may experience a delay in speaking to us as quickly as we would like. We are currently working to alleviate this situation. Thank you for your patience.

Savings

Opening Hours  (Exc. Bank Holidays)
Mon - Fri 9am - 5.30pm

 

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Loans - New Enquiries

Opening Hours (Exc. Bank Holidays)
Mon - Fri 9am - 9pm
Sat 9am - 5pm
Sun Closed

 

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Loans - Existing Customers

Opening Hours (Exc. Bank Holidays)
Mon - Thurs 8am - 8pm
Fri 8am - 6pm
Sat 9am - 2pm

 

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RAC Loans

Opening Hours  
Mon - Fri 9am - 5.30pm

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Point of Sale Loans - Existing Customers

If you have taken a Shawbrook loan through one of our approved retail, home improvement or holiday partners, and would like to speak to us about your loan, please contact us.

Opening Hours (Exc. Bank Holidays)
Mon - Thurs 8am - 8pm
Fri 8am - 6pm
Sat 9am - 2pm

 

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Point of Sale Loans - New enquiries

If you are applying for a loan with one of our approved retail, home improvement or holiday partners, and would like to speak to us, please contact us.

Opening Hours (Exc. Bank Holidays)
Mon - Fri 9am - 9pm
Sat 9am - 5pm
Sun Closed

 

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Residential Mortgages (55+)

Opening Hours (Exc. Bank Holidays)
Mon - Fri 9am - 5.30pm

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Residential Mortgages

Opening Hours (Exc. Bank Holidays)
Mon - Fri 9am - 5.30pm

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Leisure & Residential Marine

If you have finance with us or are looking for a boat to live or holiday on, please contact us.

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