Frequently Asked Questions

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Below you will find the answers to our top 5 customer queries. An easy way to find more help is in our frequently asked questions section.

We are currently only able to accept deposits into customer accounts by electronic transfer. We are temporarily unable to accept cheques (due to the Covid-19) and appreciate your assistance at this time. Please log into your portal to obtain your customer details.

You can deposit funds into your account by making a CHAPS or electronic transfer from your nominated account or send us a cheque made payable to yourself and write your Shawbrook account number on the reverse of the cheque. Please send the cheque to:

The Savings Team, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, the Drive, Great Warley, Brentwood, Essex, CM13 3BE

Many banks have introduced the ‘Confirmation of Payee’ scheme, which is designed to match the account name you have entered with the name on the account where the deposit is intended. Your Shawbrook Savings accounts are not included in this scheme; therefore, your bank will advise you that they have been unable to confirm the payee and to either check or continue.

If you have set up your electronic transfer using the sort code 16-58-73 and entered your eight digit account number correctly then your deposit will reach Shawbrook and there is no need to contact us to confirm the details.

This is shown on your account summary within your online eSavings account, and on your welcome letter that has been uploaded to your eSavings account.

You can continue to fund your ISA as long as it remains open to funding and you have remaining ISA allowance for this tax year.

Yes. Please ensure that the product is still open for funding before sending a deposit as this will be returned if the product is no longer available. To see a list of the products that have been withdrawn, click here.

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Personal & Business Savings

Our eSavings platform allows you to manage your account securely at any time. You can complete the following tasks online:

  • Reset your password
  • View your account balance
  • Open new savings accounts
  • Move your money
  • Give us your maturity instructions



Opening Hours  (Exc. Bank Holidays)
Mon - Fri 9am - 5.30pm

Existing personal and business customers can login to our eSavings platform and send us a secure message.

Send a secure message

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