Property Finance FAQs

Commercial Mortgages

I have received a letter stating that I am moving away from LIBOR – where can I find more information?

If you have an enquiry regarding your existing account, please contact our Service Desk on 0345 848 0223Alternatively, if you would like to discuss the possibility of switching to an alternative product with us, please contact our Sales Desk on 03301 234 521 (option 1) who will be able to discuss the options available to you. There are also multiple external sources of information which you may find useful, including the following:

What is the current Shawbrook Base Rate?

Please visit the Shawbrook Base Rate page to see what the current rate is.

Why do you use a stressed rate in your affordability calculations?

Shawbrook takes its responsibility as a lender seriously so we use a stressed rate when calculating affordability.

We assume an increase to your initial rate, ensuring that, as interest rates rise and as the economy recovers, we are confident that your property will generate sufficient income to cover all of its expenses at that time. As an investment, it is essential the property generates enough income to cover its costs.

Can I change my payment date?

Yes. We understand how important it is for you to manage your monthly incomings and outgoings and are happy to help by changing your payment date for you, as long as the change doesn't extend the overall term of your loan.

View Commercial Mortgages FAQ's

Residential Mortgages

What is a second charge mortgage?

A second charge mortgage, also known as a ’secured loan’ or 'second mortgage' allows you to borrow money, whilst leaving your existing mortgage in place. A second charge mortgage requires you to provide your home as security. This means we take a legal charge over your property, in the same way a mortgage provider does. This will be removed once the loan is fully repaid.

How will Shawbrook treat me as a second charge mortgage customer?

Customers are at the heart of our business, and it is our priority to offer the best outcome possible for your circumstances. Our team and our brokers, have experience of all kinds of personal lending.

How does Shawbrook choose and vet their second charge mortgage brokers?

All our second charge mortgages are arranged through independent brokers.

What will the second charge mortgage broker do for me?

Your mortgage adviser will go through a fact finding process with you. This is to understand your financial needs now and in the future and they will also discuss your current income and expenditure, along with any changes that you may foresee. They will then research and evidence the market, after which they will make a recommendation as to which product would be best suited to your circumstances.

View Residential Mortgages FAQ's


I have received a letter requesting documents that verify my identity. How do I link to the app?

If you have received a letter from us requesting identification documents, the safest way to send them to us is via the app, details of which you will find in the letter that you have received.

If you would prefer not to use the app, please refer to your letter that details alternative ways to submit the documents. If you have any questions, please do not hesitate to contact us:

View General FAQ's