Managing your mortgage

Yes. We understand how important it is for you to manage your monthly incomings and outgoings and are happy to help by changing your payment date for you, as long as the change doesn't extend the overall term of your loan.

Please bear in mind that it will take us 10 days to implement any changes to your payment date.

There is no fee for this service, however if you move your payment date back to later in the month, there will be additional interest payable until your new payment date. This will be rescheduled over the term of your loan, unless you opt to pay the additional interest at the time you complete the date change.

You can make an overpayment with us at any time. There is no minimum or maximum amount you can overpay, however for some of our products you may incur an Early Repayment Charge on the amount you repay if you pay off more than 10% in a 12 month period. Please check your Offer Letter for confirmation of whether Early Repayment Charges apply to your loan.

You can either pay a lump sum, or increase the amount you pay each month for a set period of time. If you're interested in making an overpayment, please contact our service desk and we can talk you through the payment options.

You can contact the team by on 0345 848 0223. 

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm

We're closed on Sundays and public holidays.

We don't offer payment holidays on any of our loans; you'll need to make your payments by Direct Debit each month as they fall due.

If you have experienced a change in your circumstances or are worried you may have difficulty making your monthly repayment, please call our payment helpline.

You can contact the team on 0345 848 0227. 

Our team is available:

Monday - Friday: 9am-5.30pm

We're closed at the weekends and on public holidays.

If you’re managing the estate of someone who had a relationship with us, we’re here to help.

We work with the Death Notification Service (DNS) to make the process as simple as we can.

Once you’ve used the service to let us know someone has passed, we’ll be in touch to let you know what the next steps are. If they had more than one account with us, there’s no need to tell us separately. We’ll check all Shawbrook accounts and let you know about them together.

You can find out more about how to use the service on our dedicated bereavement page.

You can pay back your loan with us at any time. For some of our products, you will incur Early Repayment Charges if you pay your loan back before the agreed end date of the loan. Please check your Offer Letter for confirmation of whether Early Repayment Charges apply to your loan.

If you are interested in redeeming your loan with us, please contact our service desk to request a redemption statement. You can request up to four redemption statements in any calendar year as part of the standard service provided on your account. A fee of £25 will be charged for any additional requests. This fee may be paid by you or another lender.

You can contact the team by on 0345 848 0223. 

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm

We're closed on Sundays and public holidays.