Need help with property finance? You’ve come to the right location.

Property finance can be complex, but it doesn’t have to be complicated. At Shawbrook we specialise in making the tricky stuff simple, whether you’re a landlord building a portfolio or a home owner caught in a chain.

Where would you like to go?

If would like more information about a specific product, follow one of the links below to

Get in touch with us

If you’d like more information about any of our mortgages or you want to locate a broker near you, email us or call during office hours.

Frequently asked questions

We like to keep things simple, but if you still have questions you may find the answers here. This could be faster than contacting us - but don’t hesitate to call or email during office hours if you don’t find what you’re looking for.

FLA Lending Code

Shawbrook Bank are members of the FLA and are bound by their Lending Code.

Need some advice?

At Shawbrook Bank we want to help you make the right decisions. If you have any general questions about financial matters, including online security or debt worries - you may find the following sources useful.

What to do when you face difficulties.

We understand that many people face financial difficulties at some stage in their lives. But for a few it becomes a real problem.  If you’re concerned about debt or meeting repayments, the important thing is not to hide or ignore it.

The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run. 

If you have a problem meeting your obligations to Shawbrook you should speak to us as early as possible. We’re, here to help..

Online budget calculators:

Setting and sticking to a budget is the crucial first step in managing debt. See below our top 3 helpful budgeting tips.

  1. Money Helper
  2. Citizens Advice Bureau (CAB)
  3. Printable Budget Sheet



Citizens Advice Bureau (CAB)

The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau. 


Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.


National Debtline
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm

National Debt-line is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.


Advice UK
Tel: 0300 777 0107 or 0300 777 0108

This network supports free advice providers and can give details of your nearest debt advice centre.

Benefits issues and enquiries


Benefit Enquiry Line
Tel: 0345 608 8545 or textphone 0345 608 8551

This is a helpline for disability benefits.

Turn 2 US
Tel: 0808 802 2000

A helpline that helps you to carry out your own benefits calculation to ensure that you are receiving all benefits that you are entitled to.

Money Helper
Tel: 0800 138 7777

Money Helper provides information and tools to help you manage your money better.

Department for Work and Pensions (Child Benefits)
Tel: Child Benefit: 0300 200 3100
Textphone: 0300 200 3103


Department for Work and Pensions (Child Benefits)
Tax Credit: 0345 300 3900
Textphone 0345 300 3909


How to avoid the scammers

At Shawbrook we take your online safety seriously. While we use secure systems and messaging to make our own digital space safe, you should still take some simple measures to protect yourself against fraud online. Here are a few things to bear in mind.

  • Always protect your information, including passwords, account numbers and PIN codes. Legitimate banks won’t request these details by phone or email, so if someone asks you for them, it could be a scam.
  • Beware of unsolicited emails. Fraudsters often try to access information by getting you to open attachments or click on links. If in doubt, ignore it. If the email claims to be from Shawbrook or another bank you know, you can phone to check if it’s legitimate.
  • Keep your computer safe with up-to-date anti-virus and firewall software. Avoid letting people you don’t know use your computer, or giving them remote access to your system.

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