Getting in touch
What is a secure message?
A secure message is a way of safely communicating with us, as it can only be read by you when you log in to your eSavings account. They're a great way to ask questions about your account or to deal with queries.
To send us a message, just log in to your account and click 'Create message’ under the 'Messages' tab in the menu.
When you receive a secure message from us, we'll alert you by email. You'll just need to log in and click 'View messages' under the 'Messages' tab to read it.
How do I know you have responded to my secure message?
When we respond to a secure message you will receive an email to your registered email address asking you to log in to your eSavings account to view the secure message.
We work through these in date order, and will respond as quickly as we can.
How do I create a secure message?
To send us a message, just log in to your account and click 'Create message’ under the 'Messages' tab in the menu. There are a number of secure message categories for you to choose from to help us answer your query promptly.
Once you’ve written your message, click 'Send'. When you receive a secure message from us we'll alert you by email. You'll just need to log in and click 'View messages' under the 'Messages' tab to read it.
Who can speak to you about my business savings account?
We can speak to signatories or authorised persons on the account. Please contact us to find out how to set up an authorised person or add a signatory.
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.
What security measures do you have in place for when I contact you about my business savings account?
Secure messages between us can only be viewed by logging in to our online portal, eSavings. You'll need to enter your password, then we'll send a one-time passcode to your registered number for you to input.
When accepting instructions via the telephone (either when we call you or when you call us), we will ask you several security questions to verify your identity.
We will use your security details you provided on your application. If we cannot verify you, we will be unable to talk to you about your account(s).
What is the postal address for the business savings team?
You can write to us at The Business Savings Team, Shawbrook Bank, Sunderland SR43 4AG.
It's quicker and easier to get in touch through eSavings, our digital savings portal and send a secure message.
How do I make a complaint?
You can make a complaint by contacting us.
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.
You can also make a complaint by using our online complaints process. You can find out more about making a complaint on our dedicated complaints page.
About our accounts
Opening an account
