Getting your documents
I have just applied for a business savings account online, does that mean I won't receive anything in the post?
That's right - you'll get everything you need to operate your account digitally. You can check your account using our eSavings portal. All your documents will be uploaded here too.
When will I receive a statement for my business savings account?
The Key Product Information literature you received with your welcome letter will detail when you will receive your statement. It can vary, but normally we'll produce the statement on the anniversary of your first deposit and every year thereafter.
If your account is open less than a year, you'll receive a statement when the account is closed.
How can I view my business savings account statement?
If your account is registered for eSavings you can view your statement online. Just log in and click ‘eDocuments’ in the menu. From here you can read your statement online, save a copy to your computer or print a version for your records.
Most new accounts are automatically registered for eSavings.
If you aren't registered for eSavings, you'll receive your statement through the post, usually on the anniversary of the first deposit you made.
I have a business savings account with digital statements. Can you send me a printed copy?
We send digital statements for you to view, download or print. Log in to your eSavings portal, go to the eDocuments tab (or select eDocuments from the menu if you're on a mobile device), and you'll see a list of documents. Simply open the document or download it and print it off.
Please contact us if you need help to view your statement.
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.
How do I obtain a tax statement for my business savings account?
Your tax statement is usually available within 4 weeks of the end of a tax year.
If you're registered for eSavings, you'll see this in the eDocuments section.
If you receive paper statements, this will be posted to your registered address.
How do I get large print, braille or audio copies of my business savings account statements?
Just get in touch with our customers services team and we'll send a copy of your latest statement out to you in your preferred format.
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.
About our accounts
Opening an account
