Getting in touch

A secure message is a way of safely communicating with us, as it can only be read by you when you log in to your account. They're a great way to ask questions about your account or to deal with queries.

To send us a message, or read a message we sent to you, just log in and go to Messages and help.

When you receive a secure message from us, we'll alert you by email. 

When we respond to a secure message you will receive an email to your registered email address asking you to log in to your account to view the secure message.

We work through these in date order, and will respond as quickly as we can.

To send us a message, just log in to your account, go to Messages and help. Select an option, type your message and select Send. 

We can speak to signatories or authorised persons on the account. Please contact us to find out how to set up an authorised person or add a signatory.

You can contact the savings team by logging in and sending a secure message, or contact us by phone.

Secure messages between us can only be viewed by logging in to your account. You'll need to enter your password, then we'll send a one-time passcode to your registered number for you to input.

When accepting instructions via the telephone (either when we call you or when you call us), we will ask you several security questions to verify your identity.

We will use your security details you provided on your application. If we cannot verify you, we will be unable to talk to you about your account(s).

You can write to us at The Business Savings Team, Shawbrook Bank, Sunderland SR43 4AG.

It's quicker and easier to send a secure message.

Find out how to send a secure message.

You can make a complaint by contacting us.

You can contact the savings team by logging in and sending a secure message, or contact us by phone.

You can also make a complaint by using our online complaints process. You can find out more about making a complaint on our dedicated complaints page.