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Income and expenditure form

If you are unable to make your contractual monthly payments or suffering from financial difficulties, please fill out this income and expenditure form and we’ll get in touch with you.


Here are some of the most common queries about our savings accounts.

If you meet the below criteria, you can apply for a Shawbrook personal loan:

  • Aged 21 to 75
  • Have been a UK resident for at least three years
  • Have an annual income of at least £15,000
  • Have a personal bank account in the UK

For more information, please take a look at the personal loans section on our website.

If your loan application is successful and we receive your signed loan documents, we'll transfer the funds into your account within 3 working days. We usually send you an email when the funds have been transferred to your account.

We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:


Equifax Limited
Customer Service centre
PO Box 10036
0800 014 2955
0333 321 4043


TransUnion (formerly Callcredit)
Consumer Services Team
PO Box 491
0330 024 7574

Of course — you have the right to pay a personal loan back early or make an additional monthly repayment under the Consumer Credit Act. But it’s important to know that this may be subject to an early repayment charge.

To discuss your options with a member of our team, please contact us. If you have taken out a loan with us on or after 13th December 2021, you can also log in to your customer portal to contact us:

Alternatively, you can find out more by reading our guide on paying off a loan early.

Need more help?

We have a range of information to help you understand our personal loans including how our products work, applying for a loan and getting in touch with our team. 

About our loans

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Personal loans insights hub

You’ll find a number of useful guides to support you. From helping to debunk financial jargon to planning and budgeting to turn your dreams into a reality.

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About our personal loans

Learn more about our personal loans products.

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The application process

Here we provide information about our personal loans application process.