Customer Security

We want your experience with Shawbrook Bank to be as safe as possible and the security of your data is of the upmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber attacks external to our systems.

There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. We hope the information provided on this page will give you an insight to what can happen and how to protect yourself.

Electronic communication from Shawbrook

Within the normal course of our business with you Shawbrook may call, email or text you (depending on your preferences) to confirm details of a transaction. If we contact you by email or text, we will never ask you to send personal or sensitive information online.

If you receive any communication from Shawbrook that you are suspicious about, always check directly with us to confirm the validity of it. Our contact details are available on the Shawbrook website here.


Phishing Scams

The term ‘Phishing’ is an action where fraudsters set up websites purporting to be the official site, asking for personal and security information. They want you to divulge enough information for them to use to either take payments directly from your accounts or have it sent back to your nominated account which they then ask you to transfer to another ‘reserve account’ which they control. 

Shawbrook Bank will never ask you to transfer money to a ‘reserve account’, from your existing account or  to open a new account. If you receive a phone call, email or other method of communication advising you to do so please ignore the request.

Recently we have been made aware that a Phishing site was operating and ranking highly on Google searches. If you normally access your savings account by searching for Shawbrook through Google or you believe you may have inadvertently provided a fraudster with any of your account details, please contact us immediately on 0345 266 6611 or email us at

Keep yourself secure

  • Always be aware of opening emails and attachments from sources that you are unsure about or look to good to be true.
  • Protect your data with up-to-date anti-virus and internet security software.
  • Back up sensitive files on your computer on a separate source in case you need to restore this information later.
  • Keep your information private. Do not share logon details with others or with anyone asking for it online.

Online safety – how to protect yourself and family:

The Metropolitan Police also issues guidance on the different types of scams that can occur.
A PDF version is available here:

Reporting internet crime to the National Fraud and Cyber Crime Reporting Centre: