To help you before you get in touch, here are some of our most common queries
You may find the answer you’re looking for or you can send us a secure message, saving you time on the phone.
My ISA transfer has not completed
Cash ISA transfers can take up to 15 working days. If you’re transferring out to another provider, you’ll need to contact them.
My account will mature soon
We’ll contact you before maturity to let you know your options. You can give us your instruction online before your maturity date.
I want to open an account
Most applications take less than 10 minutes online and we’ll only need a little information from you.
I cannot sign in
You can reset your password by following the ‘Forgotten password?’ link.
ISA rules — allowance and transfers
You can transfer money from previous and current tax years. You can save up to £20,000 in an ISA each year.
Something else? Send us a message
Log in to your account and send a secure message if your query is not urgent. We typically respond within one working day.
Find more help
If you’ve not found what you’re looking for yet, search our help centre.
Documents & information
You’ll find forms, standard terms and other information here for our personal savings products.
Telephone
You can call our savings team on 0345 266 6611.
Our telephone opening hours are Monday to Friday, 9am to 5pm (excluding public holidays).
You’ll need your account details and mobile phone handy when you call us so we can complete security.
If it’s outside of these hours, you may be able to find the answer in our frequently asked questions, or log in and send a secure message.