General FAQs

What is the address for Shawbrook Bank?

Our address for our head office and correspondence is:

Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE

How can I contact you?

Please see Contact Us to find the right contact details depending on your enquiry.

What do I do if I am in financial difficulty?

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

Are my savings protected?

Your eligible savings deposits with Shawbrook Bank Limited are protected up to a total of £85,000 for single account holders, and £170,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

How do I make a complaint?

Should you have a complaint, or if you are dissatisfied in any way please see our Complaints page for details of how to make a complaint.

I’d like to make a complaint. What should I do?

At Shawbrook, we’re committed to providing you with a quality service. If you’d like to make a complaint, please contact our customer services team to see how we can help. If your complaint has still not been resolved, visit our complaints page for more information.

Why is there a Shawbrook credit search on my credit report when I have not applied for a Shawbrook loan?

If you have searched for loans on a website such as ClearScore, Totally Money, or many others, they will have looked for suitable offers for you. To do this, they will send your data to us and other lenders to check if you are eligible for one of our products.