Point of sale loans

If you have a point of sale loan through one of our approved partners and have a question about your loan, you’re in the right place.

Depending on the partner, your arrangement may be interest-free, Buy Now Pay Later (BNPL) or have a set interest rate.

Whether you’re looking to talk to someone or find out more about how to manage your loan, we’re here to help.

About Shawbrook

We’re proud to be a different kind of bank. We’re committed to being fair and transparent, so this is our promise:

Honest: What you see is what you get
Open: We want you to get the rated that’s right for you
Fair: Get a rate that’s based on your individual circumstances
Upfront: If it’s not good for you, it’s not good for us
Clear: We won’t waffle

With over 300,000 active and engaged customers, Shawbrook provides practical lending and savings products to individuals, businesses and real estate investors.

Help

Below are some of the most common queries about our point of sale loans

What is Shawbrook point of sale finance?

This is an unsecured loan taken out through one of our approved partners to spread the cost of larger purchases. We no longer accept new applications but if you are an existing customer and need help managing your account, please take a look at our FAQs or contact us.

Are loans secured on the property or the item purchased?

No, if you have a Point of Sale loan via one of our approved network of partners, these are unsecured loans.

What do I do if I want to cancel/withdraw from my credit agreement?

If you wish to cancel/withdraw from your loan then please contact us within 14 days of receiving confirmation that your loan has been approved. If we haven't heard from you after the 14-day period we'll assume you're happy with everything and you will be bound by the terms of your loan.

If you are already making payments and would like to discuss settling your loan, please call us.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260.

You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for a personal loan with us. We are unable to carry out phone applications but you can apply via our website.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays.

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm

We're closed on Sundays and public holidays.

Is the interest rate on my purchase loan a variable rate?

Depending on which of our approved network of partners you purchased from, you may have a fixed or variable loan rate. Please refer to your terms and conditions to see which type of loan you have.

If you have a variable rate loan, we will give you no less than 10 days' notice of any change to the interest rate.

How is my interest rate calculated?

If you have an interest-bearing loan for the product you’ve bought through one of our partners, interest is calculated daily but applied monthly.

Need more help?

We have a range of information to help you understand our personal loans including how our products work, applying for a loan and getting in touch with our team.

Help