Mobile App Cookies and Tracking Technologies Notice
At Shawbrook, we use cookies and similar technologies on our mobile app (“the app”). These technologies help us operate the app, understand how it is used, improve your experience, and deliver relevant advertising.
Some of these technologies may collect information about your device or behaviour, which may be used to identify you. Information collected through cookies and tracking technologies may also be processed using artificial intelligence (AI). For more information on how we use personal data and to amend your marketing preferences, please see our Privacy Notice. Your cookie and tracking preferences are separate from your marketing preferences.
Manage your cookie settings
You can manage your cookie and tracking preferences at any time in the mobile app under the profile section. Links directed to our website from the mobile app will carry your consent to our web-based cookies. For more information on our web-based cookies see our website Cookie Notice.
If you delete preferences & features cookies, the app will no longer remember your personalised settings. The next time you visit, you will be treated as a first-time visitor.
What are cookies and tracking technologies?
Cookies are small files placed on your device when you visit our platforms or interact with emails. They allow us to recognise your device and store information about your preferences or past actions.
We also use similar technologies that do not rely on cookies but may still collect or access information from your device ("tracking technologies”).
Cookies can be:
- Session cookies – deleted when you close your browser; or
- Persistent cookies – remain for a set period
They may be set by:
- Shawbrook (first-party cookies)
- Third parties such as analytics providers or advertising platforms (third-party cookies)
How we use cookies and tracking technologies
We use the following categories of cookies and tracking technologies:
Strictly necessary
These are required for the platforms to function and cannot be switched off. They support core functionality such as security, network management and accessibility.
Examples include:
- Crash analytics (Crash analytics will only process technical information)
- Load balancing and infrastructure
- Fraud prevention and security technologies
Third-party providers include:
- Sentry
- Appdome
Preferences & Features
These allow us to remember choices you make, such as your preferences or settings, to provide a more personalised experience.
Examples include:
- Language or accessibility settings
- Video playback services
Third-party providers include:
- Cookie Information
Insights & Optimisation
These help us understand how visitors use our platforms, test improvements, and optimise performance. They may analyse how users interact with pages, content and journeys.
Examples include:
- Analytics tools
- Behavioural analytics
- Testing and experimentation tools
Third-party providers include:
- Piwik
- ContentSquare
- Heap
Advertising & Targeting
These are used to deliver relevant advertising and measure its effectiveness. They may track your browsing across our platforms or link your activity with advertising platforms.
Examples include:
- Advertising and social media platforms
- Email and campaign tracking
Third-party providers include:
- Meta, LinkedIn, Google Ads
- DotDigital
More information
For more details on how we use your personal data, please see our Privacy Notice.
If you have any questions, please contact us via our website.