Business Finance FAQs


What is the address for Shawbrook Bank?

Our address for our head office and correspondence is:

Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE

How do I contact you?

Please see Contact Us to find the right contact details depending on your enquiry.

What do I do if I am in financial difficulty?

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

How do I make a complaint?

Should you have a complaint, or if you are dissatisfied in any way please see our Complaints page for details of how to make a complaint.

View General FAQ's

Point of Sale Finance

What is Shawbrook point of sale finance?

As well as our personal loans and mortgages, Shawbrook offers finance products through an approved network of partners. These finance products help customers spread the cost of larger purchases and make the finance arrangements at the point of sale.

What finance products do you offer?

We offer a range of products, over a variety of terms, including interest bearing and interest free finance products.

APR’s range from 0% to 19.9%

What type of businesses do you offer credit to?

We offer credit to a variety of FCA authorised businesses. If you would like to find out how we can support your business, please contact us

How will Shawbrook treat my customers?

Our teams have experience in all kinds of personal lending. At Shawbrook, we look at every customer and their individual circumstances. We’re committed to being fair and transparent with everyone who applies for a loan with us, so this is our promise:

  • Honest: What you see is what you get.
  • Open: Finding a lending product that’s right for you.
  • Fair: The rate is fixed for the term of your loan.
  • Upfront: If it’s not good for you, it’s not good for us.
  • Clear: We won’t waffle.
View Point of Sale Finance FAQ's


Will my new rate be higher or lower than the existing rate?

We are currently exploring all reasonable alternatives to LIBOR as the basis for calculating interest rates. As is the case with your existing rate, there will be reasons why your new rate may change; for example because of market or economic conditions. We will explain the reasons why your new rate may change closer to the time when the new rate is due to take effect.

Why is this happening?

The regulators of the UK financial services industry will no longer be requiring banks to contribute the data currently used to calculate LIBOR. With this in mind, we expect LIBOR to cease completely at some point during 2021.

Am I able to tell you which rate I would like you to use?

No – we will reach our decision based on a variety of factors including the interests of our customers and the expectations of our regulators. This is a complex decision which requires a thorough assessment on our part.