Business Finance FAQs

General

What is the address for Shawbrook Bank?

Our address for our head office and correspondence is:

How do I contact you?

Please see Contact Us to find the right contact details depending on your enquiry.

What do I do if I am in financial difficulty?

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

How do I make a complaint?

Should you have a complaint, or if you are dissatisfied in any way please see our Complaints page for details of how to make a complaint.

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Point of Sale Finance

What is Shawbrook point of sale finance?

As well as our personal loans and mortgages, Shawbrook offers finance products through an approved network of retailers, home improvement companies and holiday ownership resorts.

What finance products do you offer?

We offer a range of products, over a variety of terms, including interest bearing and interest free finance products.

APR’s range from 0% to 19.9%

What type of businesses do you offer credit to?

We work with home improvement companies, holiday ownership resort operators and some retail businesses.

How will Shawbrook treat my customers?

We promise that we will:
• Act fairly and reasonably in our dealings with your customers
• Help them understand the financial implications of their loan
• Provide your customers with a high quality service

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LIBOR

Will my new rate be higher or lower than the existing rate?

We are currently exploring all reasonable alternatives to LIBOR as the basis for calculating interest rates. As is the case with your existing rate, there will be reasons why your new rate may change; for example because of market or economic conditions. We will explain the reasons why your new rate may change closer to the time when the new rate is due to take effect.

Why is this happening?

The regulators of the UK financial services industry will no longer be requiring banks to contribute the data currently used to calculate LIBOR. With this in mind, we expect LIBOR to cease completely at some point during 2021.

Am I able to tell you which rate I would like you to use?

No – we will reach our decision based on a variety of factors including the interests of our customers and the expectations of our regulators. This is a complex decision which requires a thorough assessment on our part.

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