Business Finance FAQs

General

What is the address for Shawbrook Bank?

Our address for our head office and correspondence is:

How do I contact you?

Please see Contact Us to find the right contact details depending on your enquiry.

What do I do if I am in financial difficulty?

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

How do I make a complaint?

Should you have a complaint, or if you are dissatisfied in any way please see our Complaints page for details of how to make a complaint.

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Point of Sale Finance

What is Shawbrook point of sale finance?

As well as our personal loans and mortgages, Shawbrook offers finance products through an approved network of retailers, home improvement companies and holiday ownership resorts.

What finance products do you offer?

We offer a range of products, over a variety of terms, including interest bearing, interest free, deferred and buy now pay later finance products.

APR’s range from 0% to 19.9%

What type of businesses do you offer credit to?

We work with home improvement companies, holiday ownership resort operators and most types of retail businesses. Some examples are furniture, cycles, musical instruments, audio visual, dental and healthcare.

How will Shawbrook treat my customers?

We promise that we will:
• Act fairly and reasonably in our dealings with your customers
• Help them understand the financial implications of their loan
• Provide your customers with a high quality service

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