Last updated: 02 August 2021
The health and wellbeing of Shawbrook’s employees, partners and people we serve is always a priority.
Payment deferral applications for customers impacted by Coronavirus are no longer available.
While the payment deferral scheme is now closed we recognise that some of our customers will be concerned about meeting their payments either now or in the future. We have a range of options available to support our customers through any periods of financial uncertainty and so please contact us as soon as you can. The earlier we can speak to you to understand your circumstances the quicker we will be able to find a solution.
Following the coronavirus outbreak, we are monitoring the situation closely and adhering to guidance set out by the UK Government and Public Health England. We have a robust operational resiliency program in place, which is regularly tested and covers all of our teams and offices. We are well prepared to maintain our services in adverse circumstances and continue to operate as normal. At Shawbrook we are committed to supporting all of our customers, not least those experiencing difficulties as a result of the current situation.
We will provide whatever support we can to help them through this period. As always, every customer case will be considered on its own merit and we encourage those with concerns to get in touch as early as possible via the contact details below.
Shawbrook Bank is regulated by the FCA and the PRA. The group conducts regular stress testing designed to test the Bank’s resilience. We are confident that Shawbrook’s balance sheet is resilient enough to face a severe stress scenario and we maintain actions to preserve our capital during such times as these. In addition to this, eligible deposits with Shawbrook are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme.
If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.
If you have a problem meeting your obligations to Shawbrook you should speak to us as early as possible. We're, here to help. For more information and details of organisations that could help you, please visit:
Citizens Advice Bureau (CAB)
The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau.
Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm
StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm
National Debtline is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.
You can keep up-to-date with all the latest UK Government advice here:
For the most up-to-date health related information visit:
If you feel unwell call NHS 111 or visit:
World Health Organisation - advice for public:
Unfortunately, criminals are using the Coronavirus outbreak as an opportunity to trick people into revealing personal information or promising a safe haven for money. Please be vigilant of cold callers, there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know. Shawbrook will never ask you to share any personal, security (e.g. password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud.
Be vigilant against coronavirus scams published by Gov.uk
Take Five offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.