Cookie Policy

Information about our use of cookies

This policy explains how we use cookies when you visit our websites. When we use the word ‘cookies’ we also mean other similar technology such as Google tag manager. Our website uses cookies to collect information about the use of our website, to distinguish between users, to help us to provide you with a good experience when you browse our website, to provide social media features and to allow us to improve our website and our service.


Change your Cookie Settings.

Our cookies capture data which identifies or can be used to identify you as an individual, such as your IP address. Please read our Privacy Notice for more information on how we use your personal information.

We also use cookies in our marketing and service emails. These are used to track whether an email has been opened and how long it has taken to read it.


What are cookies?

A cookie is a small file of letters and numbers that is downloaded onto your browser, computer or mobile device when you visit our websites or open some of our emails. When you revisit our website, they enable us to obtain information about your previous visits and about your browsing device.

A cookie is either a:

  • session cookie which is erased when you close your browser; or
  • persistent cookie which remains on your computer/device for a pre-defined period after you close your browser.


Our use of cookies

At Shawbrook we use cookies in the following ways:

Strictly necessary cookies. We use these cookies to allow you to visit different pages of our website and to navigate with ease around our website. These cookies are necessary for the website to function and some parts of our website will not work if you set your browser to refuse these. More details are in the table below.

Performance cookies. These cookies allow us to recognise and count the number of visitors to our website and see how visitors move around when they are using it. For instance, which pages you go to most often and whether you have received any error messages from using those pages. This assists us in improving the way our website works e.g. by ensuring that users are finding what they are looking for easily. These are session cookies and expire when you close your browser. The information collected is aggregated and therefore anonymous. If you do not allow the use of these cookies we will not be able to monitor the performance of our website. More details are in the table below.

Functionality Cookies. These cookies provide enhanced functionality such as watching videos or taking part in our surveys. If you do not allow these cookies, then some of our services many not function properly.

Advertising Cookies. These cookies are placed by selected third parties. They are used to deliver adverts relevant to you and your interests and are used in a way to limit the number of times you see an advertisement. The cookies are also used to help measure the effectiveness of advertising campaigns. They will uniquely identify your browser and internet device. If you do not allow these cookies, the advertising displayed on our website will be less targeted. More details are in the table below.

The table below lists the main cookies we use and details what we use them for:

Cookie Type Source Cookie Name & Purpose
Strictly necessary   ASP.NET_Sessionid – Used to help maintain the security of your session.

Google Universal Analytics

Visual Website Optimiser

_ga and _gid

These cookies are used to collect information about how visitors use our website.


The tool helps us measure the performance of different versions of web pages.




Vuid – video hosting and sharing
_cfduid – managing online customer surveys
Advertising Affiliate Window (AWIN) This cookie is used on our website in order to provide functionality for the Affiliate Window service (

aw1001 - Set when a user clicks on one of our links and lets us and the advertiser know the website from which the user came.

AWSESS - Set when a user sees an advert and is used to make sure we do not keep showing users the same advert.

awpv1001 - Set when a user sees an advert and used to let us and the advertiser know where the user was when the advert was displayed.

aw_m_1001 - Set when a user clicks on one of our links and is used to let us and the advertiser know the website from which the user came.
Advertising Rocketfuel

rud - Used to identify the user through an alpha-numeric ID and to capture the time at which the cookie was first created.

ruds - This cookie is a session cookie version of the “rud” cookie.

eud - Used in sync with partner systems to match users.

euds - This cookie is a session cookie version of the “eud” cookie.

ub - Used to gather user behaviour (number of visits, day-time of visit and frequency) to understand the user pattern.

smd - Used for sharing user session data with our in-house data management advertising platform.

caa - Used to determine whether the user is new or returning

Please note that our website may contain links through to other websites, such as those of advertisers, that may also use cookies. We do not have control over the placement of these cookies We recommend that you read the privacy notices and cookie policies on the other websites you visit.


How to enable and disable cookies

Cookies help you get the most out of our website. However, you may set up your browser to delete or refuse some or all of them or to notify you when you are sent a cookie.

Please remember, if you do delete or refuse the use of some or all of the cookies described above, some features of our websites, such as remembering your login details, will not work and your experience may be affected. If you do not adjust your browser settings to delete or refuse cookies, then they will be placed on your browser device when you visit our websites. You can adjust your browser settings at any time.

You can find out more about how to manage cookies in common browsers from the links below:

To opt out of being tracked by Google Analytics across all websites, visit:  

If you do not wish to accept cookies for our emails, close the email before downloading any images or clicking on any links within the email. Alternatively, you can set your browser to refuse the use of cookies within emails.


More information

For more information on how to control and delete cookies visit

If you have any concerns or complaints about our cookie policy please use the contact us details on our website.

Last Updated: August 2019