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Business Lending Help

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General help

If you’re managing the estate of someone who had a relationship with us, we’re here to help.

We work with the Death Notification Service (DNS) to make the process as simple as we can.

Once you’ve used the service to let us know someone has passed, we’ll be in touch to let you know what the next steps are. If they had more than one account with us, there’s no need to tell us separately. We’ll check all Shawbrook accounts and let you know about them together.

You can find out more about how to use the service on our dedicated bereavement page.

If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.

If you have a problem meeting your obligations to Shawbrook you should contact us us as early as possible. We're here to help. 

Please see the contact page to find the right contact details depending on your enquiry.

Our address for our head office and correspondence is:

Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE.

No, Shawbrook no longer offers RLS facilities. We may however be able to assist existing clients with additional finance or other forms of support. Please contact your Relationship Manager to discuss your requirements.

Term SONIA is the reference rate we use to determine the interest rate on certain of our products.

Find out more about Term SONIA and the Reference Rate Administrator we use.

Please contact us to update your details.

You can make a complaint by contacting us.

You can also make a complaint by using our online complaints process. You can find out more about making a complaint on our dedicated complaints page.

Documents and information

You'll find forms, standard terms and other information here.

Adviser or Business Introducer?

We work with a range of corporate debt advisers, accountants, lawyers, and other knowledge based introducers to find solutions for their clients. 

If your business is introducing clients to the right partners and we haven't spoken before, we understand that a conversation is just the start.

Commercial Finance Broker?

If you haven't worked with us before, click below to find out more, including how to register with us.

If you’re a Commercial Financial Broker (CFB) registered for Asset Finance or unsecured business lending with Shawbrook, sign in to submit business.

Working with Shawbrook

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Contact us

If you need to get in touch with our team, you'll find the right person here.

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Business solutions

By taking the time to understand the unique characteristics of your business, we can provide the most appropriate support – whether that’s finance your business needs to evolve and expand, or simply run more efficiently.

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Business insights hub

We break down the latest data, insights and topics to help SMEs understand the key issues affecting their business.

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News & case studies

Read our latest news and find out more about the businesses we have supported.