Business documents and information

We understand it’s important to be cautious with any email asking for personal information.  

Here’s how you can be sure this message is genuinely from Shawbrook Bank.

• We only send ID check requests after you’ve applied for finance with us, either directly or through a broker.
• The email will come from a verified Shawbrook address: verify.shawbrook.co.uk
• The link leads to a secure page starting with https://, which helps protect your data.
• We’ll never ask for sensitive details like your bank login, PIN or full passwords via email.  

If you're ever unsure, call us directly on 0345 604 0976 - you can verify this number on our official website.

Your information is encrypted and securely stored by ID Verse, in line with UK data protection laws.  We only use your biometric data for this identity check - it won’t be used for anything else.

The link is active for 30 days. If your link has expired, get in touch with us and we'll send you a new link.

If your phone’s location settings are turned off, you might see this prompt. Don’t worry – you can still complete your application without sharing your location.

We’re here to help. Call us on 0345 604 0976 and we’ll guide you through the process. In some cases, we can offer a paper-based alternative.

You’ll need one valid photo ID and one document with your address from the list below.

Proof of Identity acceptable documents:

• UK or international passport.
• UK or EU full photo card driving licence.
• UK photo card provisional driving licence.
• UK issued firearm certificate/shotgun licence.
• Valid EEA travel documents or official EU ID cards.
• HM forces photographic ID card.   

Proof of Address acceptable documents: 

• Bank, Building Society, Credit Union statement, dated within the last 6 months.
• Current local authority council tax notification valid for the current financial year.
• Current UK full photo card driving licence.
• Current UK photo card provisional driving licence.
• Current old style UK driving licence (no photo).
• State benefit notification letter dated within the last 12 months.
• Credit card statement, dated within the last 6 months.
• Mortgage statement from a recognised lender, dated within the last 12 months.
• Utility bill - gas, electricity or water, dated within the last 6 months.
• Telephone bill, dated within the last 6 months – mobile phone bills cannot be accepted.
• Sky or cable TV bills, dated within the last 6 months.     

Document requirements:

• Must be valid and in date.
• If applicable, it must be signed.
• Full details must be visibly clear and legible. Any poor-quality copies will be rejected.
• Name, address and date of birth must match those supplied in the application.