OUR SERVICE

A very warm welcome to Shawbrook Savings.

Our in-house team is proud to offer simple and straightforward savings products with transparent pricing for both existing and new customers. Our product features personal service and dedicated teams which secured us a 88% customer satisfaction rating in 2016 and a savings Net Promoter Score, (NPS), of 27.

We provide bond deposits for terms of up to seven years, ISAs, easy access savings and notice accounts, sourced from personal retail depositors as well as from business customers.

The business maintains consistently competitive rates across its suite of simple and straightforward savings offerings. In the interest of ensuring fair customer outcomes the business is proactive in communicating new interest rates to existing customers and there is no bond auto-rollover. Its high service standards, showcased through its UK contact centre, and non-advised service with no sales incentive, continue to win praise from customers. 

In 2015 we won the Moneyfacts Best Notice Account Provider, which we have held for four consecutive years. In addition we won the Best Fixed Rate Provider and Highly Commended Best Bank Savings Provider from Moneyfacts. These prestigious awards recognise those companies that have consistently offered the most competitive products.

Safe & Secure

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Award SA Moneyfacts Fixed 2015
Award SA Moneyfacts Notice 2012 2015