We’ve been awarded the Feefo Gold Trusted Service 2019 for our outstanding customer service

Feefo Gold Trusted Service Award

We’re delighted to share with you that we’ve been awarded Feefo Gold Trusted Service 2019.

What is the Trusted Service Award?

Every year Feefo honour their highest performing companies with the Trusted Service award. Only the best of the best businesses, who’ve shown outstanding levels of quality and customer service throughout 2018, will qualify for Trusted Service 2019.

How did we qualify for Trusted Service 2019?

We ask all of our Savings and Personal loans customers to review their customer experience when they open an account with us.

To qualify for the Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st, 2018 and December 31st, 2018 and achieved a Feefo service rating of between 4.0 and 4.4 during this period.

But in order to achieve the coveted Gold Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st, 2018 and December 31st, 2018 and achieved a Feefo service rating of at least 4.5 during this period.

We are currently rated an impressive 4.8/5 stars for our customer service.

Paul Went, Consumer Managing Director said: "This is a tremendous achievement and we’re delighted to be recognised for our customer service. It recognises how hard we’ve been working to give great experiences to all our customers. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Well done to all of our teams that provide our customers with outstanding service."

Thank you to all of our customers who took the time to leave their rating and review.

To see some of our reviews visit: 
https://www.feefo.com/en-US/reviews/shawbrook-bank