Help & Support Overview
At Shawbrook, we’re committed to keeping things simple and transparent. When you apply for a loan or a mortgage, or make a deposit in one of our savings products, you’ll always know just where you stand.
Right now, though, you may have some questions. Follow the links below to frequently asked questions. You can also call us during office hours.
If you would like more information about a specific product, follow one of the links below.
At Shawbrook Bank we want to help you make the right decisions. If you have any general questions about financial matters, including online security or debt worries - you may find the following sources useful.
We understand that many people face financial difficulties at some stage in their lives. But for a few it becomes a real problem. If you’re concerned about debt or meeting repayments, the important thing is not to hide or ignore it.
The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.
If you have a problem meeting your obligations to Shawbrook you should speak to us as early as possible. We’re, here to help.
Online budget calculators:
Setting and sticking to a budget is the crucial first step in managing debt. See below our top 3 helpful budgeting tips.
Citizens Advice Bureau (CAB)
The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau.
Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm
StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm
National Debt-line is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.
Tel: 0300 777 0107 or 0300 777 0108
This network supports free advice providers and can give details of your nearest debt advice centre.
Benefit Enquiry Line
Tel: 0345 608 8545 or textphone 0345 608 8551
This is a helpline for disability benefits.
Tel: 0808 802 2000
A helpline that helps you to carry out your own benefits calculation to ensure that you are receiving all benefits that you are entitled to.
The Money Advice Service
Tel: 0800 138 7777
Department for Work and Pensions (Child Benefits)
Tel: Child Benefit: 0300 200 3100
Textphone: 0300 200 3103
At Shawbrook we take your online safety seriously. While we use secure systems and messaging to make our own digital space safe, you should still take some simple measures to protect yourself against fraud online. Here are a few things to bear in mind.