Stay MoneySure.

Recovering after the lockdown.

If you’re struggling financially because of the pandemic, on this page you can find some of our helpful guides on managing your money. We’ve also got links to budgeting tools and details of organisations to contact if you need more help.

Laptop Family

Paul Went, our Consumer Managing Director, talked to financial coach Catherine Morgan about the impact lockdown has had on people’s money and the ways they can recover financially after the lockdown. Follow the link to listen to the full podcast.

What to do when you face difficulties.

Now more than ever, many of us are facing new challenges which can affect our mental wellbeing and of course our finances. If your circumstances have changed because of the pandemic or for any other reason, and you’re struggling financially, it's important to take some time to consider your situation and think about seeking advice on the options that are available to you. A good place to start is to look at all your income and expenditure and work from there on setting yourself a realistic budget. Once you have a good understanding of this, you’ll be in a better position to know where you most need help.

Online budget calculators:

Setting and sticking to a budget is the crucial first step in managing your finances especially after lockdown.

  1. Money Helper
  2. Printable Budget Sheet

Further support

Citizens Advice Bureau (CAB)

The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face. Look in the phone book or on the CAB website for the telephone number of your local bureau. 


Tel: 0800 138 1111 (freephone)
Open: Monday to Friday 8am to 8pm and Saturday 8am to 4pm

StepChange Debt Charity are the UK’s leading debt charity offering free, confidential debt help and support to anyone with money worries. Their free debt management can help you get back in control of your money and move forward with your life.


National Debtline
Tel: 0808 808 4000 (freephone)
Open: Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm

National Debt-line is a telephone helpline for people struggling with debt. National Debtline can also send you a free debt advice pack that includes guidance on completing a personal budget as well as answering legal questions connected with debt.

Advice UK
Tel: 0300 777 0107 or 0300 777 0108

This network supports free advice providers and can give details of your nearest debt advice centre.


Money Helper
Tel: 0800 138 7777

Money Helper provides information and tools to help you manage your money better.



How to avoid the scammers

At Shawbrook we take your online safety seriously. While we use secure systems and messaging to make our own digital space safe, you should still take some simple measures to protect yourself against fraud online. Here are a few things to bear in mind.

  • Always protect your information, including passwords, account numbers and PIN codes. Legitimate banks won’t request these details by phone or email, so if someone asks you for them, it could be a scam.
  • Beware of unsolicited emails. Fraudsters often try to access information by getting you to open attachments or click on links. If in doubt, ignore it. If the email claims to be from Shawbrook or another bank you know, you can phone to check if it’s legitimate.
  • Keep your computer safe with up-to-date anti-virus and firewall software. Avoid letting people you don’t know use your computer, or giving them remote access to your system.

At Shawbrook we are committed to supporting all of our customers, not least those experiencing difficulties as a result of the current situation. We will provide whatever support we can to help them through this period. Find out more.

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