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Loans FAQs

We know that not everyone gets the best deal from their bank. That’s why we’ve chosen to do things differently.

Can I offer your personal loans products to my customers?

If you would like to become a Shawbrook partner, please contact us to discuss further.

What type of partners do you work with?

We work with a mix of traditional and digital brokers, price comparison sites and affinity partners. We are always happy to talk to new partners to discuss how we could work together so please get in touch for more information.

How much could my customers borrow?

Personal loans customers may borrow £1000-£30,000 over a range of terms from 12 – 84 months.

Can I get more information about your acceptance criteria and pricing?

For a conversation about how we could work together, please get in touch.

Can you provide a ‘White label’ loans proposition for my business?

We provide loans for a number of well-known brands. Please get in touch so we can discuss further.

Could I integrate your systems with my website or business systems?

Yes, we use the latest technology to provide you with a range of integration options that would suit your needs. Whether this is a web based solution or an API led integration

Do you offer loans to tenants?

Yes, dependent on certain integration profiles. Please call us to discuss further.

Do you offer business loans?

Unfortunately we are not able to offer personal loans for business purposes. But we offer a range of business finance products.

How quickly do you provide a decision on loan applications?

In most cases decisions are made immediately. Where the case needs to be referred to an underwriter, we have underwriters available 7 days per week to process the application.

Will loan documentation be sent to my customer by post?

No, we will email an e-signature pack to your customer.

How soon will my customer receive the money?

If your customer’s loan application is successful, funds will be transferred into their account within 3 working days after we receive their signed loan documents.

Is there an early repayment charge?

Yes, there is an early repayment charge. The early repayment charge will include 28 days’ notice and an additional 30 days interest that we are entitled to charge.

Which Credit Reference Agencies do you use?

We use Equifax and TransUnion (formerly Callcredit) as our reference agencies. Their details are as below:

Equifax Limited
0800 014 2955
0333 321 4043

TransUnion (formerly Callcredit)
0330 024 7574

I have a question about a current application, who can I speak to?

Please contact our Underwriting Team on 0345 850 9961.