Important information

Important information

Terms of use

Shawbrook Bank Limited. Registered office: Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE. Registered in England - Company Number 388466. Shawbrook is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.


Your privacy is very important to us. We have put in place measures to ensure that any personal information or data that we obtain from you is processed in accordance with the accepted principles of good information handling.

Data Protection

Shawbrook Bank complies with the Data Protection Act 1998 and treats all personal information as private and confidential when obtaining, processing and holding customer information.

We will ensure that your information is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use, except where disclosure is made at your request or with your consent or where we are required by law to disclose.

The Data Protection Act gives you the right to receive details of the information Shawbrook Bank holds about you and to have any inaccurate details amended. Any request for your data must be in writing accompanied by the appropriate fee (currently £10) and addressed to The Data Protection Officer, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE.


We may contact you by mail, telephone, email or fax about products or services which may be of interest to you. You will be given an opportunity to indicate whether you wish to receive this information or not.

If you decide now or at any time that you do not want to receive marketing information on other products and services please write to The Data Protection Officer, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE.

Governing Law

The information on this website has been prepared in accordance with and is subject to the laws of England and Wales. The information is directed at people within the United Kingdom only.


The information contained or displayed on this site is believed to be reliable when displayed. Whilst reasonable care has been taken to ensure that the information and functions contained or displayed on this site are complete and correct, the Bank does not warrant or represent that such information or functions is or are free from errors or omissions or that the information contained or displayed on this site is suitable for your intended use.


A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Our Use of Cookies

This website uses cookies to track individual users around our site and to recognise them should they visit this site more than once. This does neither track nor record personal information that could be used to identify you. We use this information for analytical purposes only. Most browsers can be set to not accept cookies within their privacy settings.

External Links

Shawbrook Bank is not responsible for any of the content on the external links from this website.

Telephone calls

Telephone conversations may be recorded for training, monitoring and regulatory purposes and to improve our customer service standards.

Disability Legislation

Shawbrook Bank endeavours to make reasonable, commonsense adjustments to provide access to our services for customers with special needs.


Shawbrook Bank is committed to protecting your personal details and our services have been designed with your security in mind.


Emails are an insecure method of transferring information across the Internet. You should limit the information you send by email and not detail any confidential personal data.

Keep your information safe

  1. Always keep your personal data protected.
  2. Lock your PC when you are not using it.
  3. For optimum security you should use the latest versions of Microsoft Internet Explorer, Firefox, or Safari.


Change text size using your browser: To increase or decrease the text size, use the appropriate option in your browser. For example, to increase text size:

  • Internet Explorer go to View>Text Size>Larger
  • Mozilla Firefox go to View>Text Size>Increase
  • Safari go to View>Make text bigger
  • Windows: Press the Ctrl and + keys together
  • Mac OSX: Press the Command and + keys together


Shawbrook Bank is committed to providing quality service. If you are unhappy with our service in any way please contact us. A leaflet is available which provides details of our customer complaints procedure, this will be sent to you on request or if you make a complaint. If you wish to make a complaint contact the Complaints Manager or write to the Complaints Manager, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE and mark your letter for the attention of the Complaints Department. If you are not happy with the resolution of your complaint once our complaints procedure has been exhausted you may be able to take your complaint to the Financial Ombudsman Service to investigate further. The address is available on request.