Getting your documents

I have just applied for an account online, does that mean I won't receive anything in the post?

That's right - you'll get everything you need to operate your account digitally. You can check your account using our log in. All your documents will be uploaded here too.

When will I receive a statement?

Non-ISA Statements

The Key Product Information literature you received with your welcome letter will detail when you will receive your statement. It can vary, but normally we'll produce the statement on the anniversary of your first deposit and every year thereafter.

If your account is open less than a year, you'll receive a statement when the account is closed.

Cash ISA Statements

You will receive a statement on the anniversary of opening your account. If the account is open less than a year, you'll receive a statement when the account is closed.

How can I view my statement?

If your account is registered for eSavings you can view your statement online. Log in, and click ‘eDocuments’ in the menu. From here you can read your statement online, save a copy to your computer or print a version for your records.

Most new accounts are automatically registered for eSavings.

If you aren't registered for eSavings, you'll receive your statement through the post, usually on the anniversary of the first deposit you made.

How do I obtain a tax statement?

Your tax statement is usually available within four weeks of the end of a tax year. If you're registered for eSavings, you'll see this in the eDocuments section. If you receive paper statements, this will be posted to your registered address.

I have a savings account with digital statements. Can you send me a printed copy?

We send digital statements for you to view, download or print. Log in to your eSavings portal, go to the eDocuments tab (or select eDocuments from the menu if you're on a mobile device), and you'll see a list of documents.

Simply open the document or download it and print it off.