Can a third party speak to you on my behalf?

Yes they can, but we need to make sure we keep your account secure.

If you want to do this on a regular basis, get in touch and ask for an 'adding a third party' form. Once this has been completed and processed, we'll be able to speak to them on your behalf.

They'll be able to ask us about the account, but they won't be able to instruct us to take any actions on the account.
Alternatively, once we have confirmed security with you, you can pass us on to the third-party.

If a third party contacts us and we do not have the completed form and you are not there to confirm security, we won't be able to speak to them.