Monday to Friday, 9:00am to 5:30pm, excluding English Bank holidays.
That’s correct, you will not receive anything in the post. All documents will be uploaded as eDocuments to your online eSavings account.
This is shown on your account summary within your online eSavings account, and on your welcome letter that has been uploaded to your eSavings account.
You can send a cheque to fund your account. Please make the cheque payable to yourself and write your Shawbrook account number on the reverse of the cheque. Then send the cheque to:
If you send an electronic payment the funds can be credited to your account the same working day, if sent prior to 3.30pm.
Yes, they can but we must take the account holder through security questions first.
We will confirm your personal information and answers to the memorable information you provided during the application process.
Yes. Please go ahead and apply for your new savings account online and our team will then merge your new and existing profiles.
You can close or withdraw early from a Notice Cash ISA or Fixed Rate Cash ISA although there will be an early exit charge to pay, please contact us for more information on the charges.
You are more than welcome to have any of our current products.
You can reset your password online if you have a mobile number registered to your account. To do this please select ‘reset password’ located on the log in screen of eSavings.
You can only reset your password online if you have a mobile number registered to your eSavings account. If you cannot reset your password online, it’s likely that you do not have a mobile number registered. Please contact us and we will help you to register a mobile number and reset your password.
This is dependent on the type of account you currently hold. You can only transfer your notice account into a fixed rate bond without providing notice.
Eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 per person by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.
For further information or visit www.fscs.org.uk
To open an account, we have some basic criteria you’ll have to satisfy. You must:
A nominated account is a UK Bank or Building Society account (that you nominate when opening your Shawbrook savings account) that allows you to make and receive electronic payments (including Faster Payments, BACS, and CHAPS). Deposits into your account must come from your nominated account and any withdrawals out of Shawbrook Bank (including interest payments) will be sent to your nominated account.
No, Shawbrook Bank will never collect money from your nominated account. To make an electronic transfer from your nominated account into your new savings account contact your bank or building society where your nominated account is held and make a payment using the following details:
Nominated account details are required for security reasons. We want to make sure that your money is safe and therefore we check that the UK bank account you nominate is owned by you.
Yes, you can update your nominated account. Once you have added your new nominated account, your old nominated account will no longer be valid as you can only have one nominated account associated with an existing account.
We will verify your address, identity and nominated account details before opening an account for you.
ISA Accounts all cash ISA accounts pay interest gross (tax free).
Important changes to your personal savings allowance.
You can manage your account in the following ways:
Your Savings account number will normally be provided to you when you open your account in the following ways:
Non ISA Statements
This depends on the product, please refer to the Key Product Information literature that you received with your welcome letter. Typically statements are issued annually on the anniversary of your 1st deposit, our older products issue statements in January.
Cash ISA Statements
You will receive a statement on the anniversary of account opening.
If your account is registered for eSavings you can view your statement online within the ‘eDocuments’ section. You can also save copies of your statements to your computer and print copies of your statements.
Tax statements are normally made available within 4 weeks of the end of the tax year.
When accepting instructions over the telephone (either when we call you or when you call us), we will ask you a number of security questions to verify your identity.
eSavings is the internet banking service provided by us that enables you to service your savings account online. For your accounts registered within eSavings you can:
If you are an existing Shawbrook savings customer and apply for a savings account online, you will be able to view your new account within eSavings.
When we respond to a secure message you will receive an email to your registered email address asking you to log into your eSavings account to view the secure message.
Your customer number is a six-digit number unique to you, used when logging into your eSavings account. It is provided to you via email when you first open an online account.
You can choose to select a login name when using eSavings that will be remembered by your computer whenever you log in.
When you apply for a Shawbrook eSavings account, you will be asked to create a password and set up a memorable word.
Simply click on the password reset button on the login page and follow the instructions.
Cookies are small pieces of software that sit on your computer. To use eSavings you must have cookies enabled on your internet browser.
This depends on how you decide to fund your account:
There are minimum and maximum deposit amounts which are specific to each product type. Please view your key product features for further details.
Our sort code is 16-58-73.
You can deposit funds into your account by making a CHAPS or electronic transfer from your nominated account or send us a cheque made payable to yourself and write your Shawbrook account number on the reverse of the cheque. Please send the cheque to:
You can make a deposit into your account at any time until your product is withdrawn from the market. Once withdrawn the product will become closed to new applications and new deposits into existing accounts. You can find all withdrawn products on our website by looking here.
The ability to make withdrawals depends on the type of account you hold:
Withdrawals out of Shawbrook Bank will be made to your nominated account. We cannot issue a payment to a third party from your Savings account.
Notice Accounts When you put an account on notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day.
Fixed Term Accounts You will receive your funds on the working day after your maturity day.
Easy Access Accounts Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
ISA Accounts (Notice ISA, Fixed ISA, Easy Access ISA) Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
CHAPS - Where a payment request is via CHAPS, providing the CHAPS payment details are received by 2.30pm on a working day then the funds will normally be received by the beneficiary bank the same day. CHAPS payments are subject to a £20 fee.
Cheque withdrawals - Requests received prior to 2.30pm on a working day will normally be processed and sent via the post that day.
An ISA is an Individual Savings Account. It is a tax-efficient wrapper for your savings or investments.
HMRC rules mean that you cannot hold more than one cash ISA in the same tax year. If you have already opened a cash ISA in this tax year with another provider then you cannot open and fund a new cash ISA with Shawbrook Bank unless:
The Savings Team, Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex CM13 3BE.
A memorable word is a word chosen by you in order to add another level of security to your eSavings account.
If you do not make a deposit into your cash ISA account in any tax year and that product is open and accepting additional deposits, your account will be treated as inactive.
If you become non-resident in the UK or you are planning to become a non-UK resident for tax purposes, you must inform us as soon as reasonably practical of your intention to do so and in any event, you must inform us before the date you become a non-UK resident. Your account will be closed in line with the terms and conditions of the account.
If a sole account holder dies, the deposit will transfer to the deceased's executors/administrators.
You can transfer your current ISA(s) with another bank to Shawbrook Bank whenever you want.
We will monitor the total level of deposits made during any tax year and if we receive an individual payment that takes your account above the maximum annual subscription amount, we will return the whole amount of that individual payment.