Business Savings

All Business Savings FAQ's

Are my business savings deposits protected?

Eligible deposits with Shawbrook Bank Limited are protected up to a total of £85,000 per person by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.

Are there withdrawal restrictions on business savings accounts?

If your account does allow you to withdraw funds, taking your account below the minimum balance will affect the interest we pay. Check your terms and conditions for more details.

 

Can I add more money to my business savings fixed rate bond?

Yes, you can add more money to your fixed rate bond if the product is still open for funding, up to the maximum deposit amount.
If your bond is removed from sale (we'll do this when we have new rates), you'll usually have seven days from removal to add any more funds to your account.

Can I cancel my business savings account if I change my mind?

With most accounts you have a 14-day cooling off period. Please check your key product information, which will give you more information.

Can I change my password?

You can change your password online. log in to your eSavings account and clicking on 'My Profile' in the top right-hand corner of the page. Look for the image of a head and shoulders, between the printer and question mark images.

Can I change the nominated account on my business savings account or add a new one?

Yes, you can change your nominated account any time you like. Just log in and send a secure message and we'll be happy to let you know the next steps.

Your request needs to be signed by the authorised signatories as per your signing mandate.
We will also require proof that the new nominated account is held in the name of the business. This could be in form of a void cheque or a bank statement.

Can I close a business savings account and transfer the balance of my account into a different Shawbrook business savings product?

Easy access accounts
You can transfer your Easy Access account to any of our products, although only one of your accounts with us can be an easy access account.

For any additional accounts, you'll need to contact us.

The easiest way to contact us is log in and send us a secure message or speak to our customer service team.

Notice accounts
You can transfer your notice account to any of our products once you’ve served the notice period on the account.

Fixed term bonds
Just before your account matures, we’ll get in touch about how to transfer to a new product. You can’t transfer your fixed term bond to another product until your current product matures.

Can I close my notice or fixed rate bond business savings account early and pay a penalty?

No, you'll need to give the agreed notice for a notice account, or wait until the end of the term for a fixed rate bond.

Can I have more than one account in the same business name?

Yes, you are welcome to take out as many accounts as you need.

You can open one account online, and any for any additional accounts, you'll need to contact us.

Can I make a deposit into my business savings account at any time?

Easy access accounts and notice accounts
You can make a deposit at any time, up to the maximum deposit amount.

Fixed rate bonds
You can add more money to your fixed rate bond if the product is still open for funding, up to the maximum deposit amount.
If your bond is removed from sale (we'll do this when we have new rates), you'll usually have seven days from removal to add any more funds to your account.

You can check if a product is withdrawn by checking the savings documentation page and checking the withdrawn product list.

You're welcome to take out an additional bond if you wish for further funds.

Just log in  and send a secure message to apply for a second account.

Can I make more than one deposit into my business savings account?

Easy access accounts and notice accounts
You can make a deposit at any time, up to the maximum deposit amount.

Fixed rate bonds
You can add more money to your fixed rate bond if the product is still open for funding, up to the maximum deposit amount.
If your bond is removed from sale (we'll do this when we have new rates), you'll usually have seven days from removal to add any more funds to your account.

You can check if a product is withdrawn by checking the savings documentation page and checking the withdrawn product list.

You're welcome to take out an additional bond if you wish for further funds.

Just log in  and send a secure message to apply for a second account.

Can I open a business account if I already have a personal account?

Yes, you can open a business account if you already have a personal account. You'll need to log out of your personal account and apply for a new business account. Once we've opened your new business account, we'll merge the two accounts together and give you a new customer number that will let you access both.

Can I open accounts if I have multiple businesses?

You're welcome to open accounts for any of your businesses. However, you can't share a business account between two businesses - they'll need to have their own accounts.

Can I receive gross interest on my business savings account?

All interest payments will be paid gross.

Can I send a cheque to fund my business savings account?

No, we no longer accept cheque deposits. All deposits must be made electronically. You can do this by faster payment, BACS or CHAPS.

Can my business open an account?

Yes, if you can answer 'yes' to the following:

Can the interest rate change on a business savings notice account?

Yes, the interest rate is variable, so it can change.

Can the interest rate change on a fixed rate business bond?

As the interest rate is fixed, this won’t change over the term of the account.

Can the interest rate change on an easy access business savings account?

Yes, the interest rate is variable, so it can change.

You can find out more about how interest rates can change in our Terms and Conditions for business savings accounts, which you’ll find on our Savings documentation page.

Do you collect money from my nominated account to fund my business savings account?

No, we never collect money from your nominated account.

Do you have minimum or maximum balance requirements on your business savings accounts?

Yes. The balances vary by product, so you will need to check the Key Product Information of the product you wish to apply for.

Do your business savings accounts have any fees or charges?

We don't apply fees or charges to our business savings products.

How can I manage my business savings account?

It's easy to manage your Shawbrook savings account. Online, by post or by phone.

 

How can I reset my password if I forget it?

Please note that you can only reset your password online if your online access has not been blocked. Simply click on the password reset button on the login page and follow the instructions. We will send a temporary password to your registered mobile phone.

If you are unable to reset your password using the process outlined above, then please contact our dedicated customer servicing team on 0345 266 6611.

How can I view my business savings account statement?

If your account is registered for eSavings you can view your statement online. Just log in  and click ‘eDocuments’ in the menu. From here you can read your statement online, save a copy to your computer or print a version for your records.

How do I create a secure message?

To send us a message, just log in to your account and click 'Create message’ under the 'Messages' tab in the menu. There are a number of secure message categories for you to choose from to help us answer your query promptly.

How do I get large print, braille or audio copies of my statements?

Just get in touch with our customers services team by logging in and sending a secure message or contact us and we'll send a copy of your latest statement out to you in your preferred format.

How do I know you have responded to my secure message?

When we respond to a secure message you will receive an email to your registered email address asking you to log into your eSavings account to view the secure message.

How do I make a complaint?

You can make a complaint using our online complaints process. Please go to our complaints page to get started.

How do I make a deposit into my business savings account?

You can make a payment to us by electronic payments only. This includes Faster Payments, BACS and CHAPs.

How do I obtain a tax statement for my business savings account?

Your tax statement is usually available within 4 weeks of the end of a tax year.

How do I open a business savings account?

If you're new to us, you can compare our business savings accounts, and choose the one you like.

If you already have an account with us, contact us  and we'll help you open an account.

How do I pay tax on business savings accounts?

As the interest rates on our business savings accounts are calculated as gross, your account will display interest before taxes are deducted. You will need to deduct tax yourself by declaring it as part of your annual tax return.

How do I register my business savings account for eSavings?

If you've taken out a product with us online, you don't need to do anything more - you're already registered.

How do I remove a signatory from my business account?

If you need to remove a signatory, You'll need to log in and send us a secure message or contact us to request a removal form. Once you've filled this form in and returned it, we can remove the signatory from your business account.

How do I submit my withdrawal request my business savings account?

For online accounts
You can submit a withdrawal request online via our eSavings portal. Simply log in , then go to the ‘request’ tab in eSavings. Select either ‘withdraw’ if you want a specific sum or ‘closure’ if you wish to withdraw the full amount and follow the instructions on screen.

How do I view all of my business savings accounts within eSavings?

You should be able to see any accounts you've registered online in your eSavings portal. If you can't see some of your accounts, log in and send us a message via secure messaging explaining which accounts you'd like to be able to see and we'll work with you to register them.

How long do I have to deposit money into my account after I open it?

That depends on the account. Our easy access and notice period accounts allow you to deposit money any time, subject the maximum balance allowed on the account.

You can add money to your fixed term bond as long as the product is not withdrawn. When we withdraw a product, you will be able to fund it for 7 working days after we withdraw it.

How many logins can I have for my business account?

You can have up to four logins for your business account.

How quickly will the funds show in my business savings account and when will I start to earn interest?

Funds are credited to your account the same working day, if sent before 3.30pm. If funds are sent after this time or not on a working day (Saturday and Sunday or English public holiday), the funds will credit your account the following working day. You will begin to earn interest once the credit has been applied to your account.
If you've registered a mobile number with us, we'll send you a text to let you know the funds have been credited.

 

How will the One Time Passcode (OTP) be sent to me?

We normally send the OTP as a text message to the registered mobile phone. You can choose to receive a voice message instead to your registered telephone number, which can be a landline number if you prefer.

I have a business savings account with digital statements. Can you send me a printed copy?

We send digital statements for you to view, download or print. Log in to your eSavings portal, go to the eDocuments tab (or select eDocuments from the menu if you're on a mobile device), and you'll see a list of documents. Simply open the document or download it and print it off.

I have forgotten my password. How do I reset it?

If you've got a mobile number registered to your account, you can reset your password on the log in screen of eSavings. Just select 'reset password' and follow the instructions. We'll send a text with a temporary password.

I have forgotten or misplaced my customer number?

If you've forgotten your customer number, the best place to look is your email inbox.

I have just applied for a business savings account online, does that mean I won't receive anything in the post?

That's right - you'll get everything you need to operate your account digitally. You can check your account using our eSavings portal. All your documents will be uploaded here too.

I have just sent an electronic payment to my business savings account but it's not showing online?

Funds are credited to your account the same working day, if sent before 3.30pm. If funds are sent after this time or not on a working day (Saturday and Sunday or English public holiday), the funds will credit your account the following working day. You will begin to earn interest once the credit has been applied to your account.

My business savings fixed rate bond is about to mature. You've written to me about new rates on offer, but they're different to the rates on your website.

We create your maturity invite a few weeks before your bond is due to mature. That means that we may have new products on offer by the time your bond matures.

My business savings rate has an issue number. What does this mean?

Whenever we release a new rate, we give it a new issue number. It helps us keep track of what product we're referring to, including what rate it offers.

My company is a charity. Do you accept charities?

Our standard accounts aren't available to charities or trusts. However, we work with the Charities Aid Foundation. They have a range of products, some of which are provided by Shawbrook, that may suit your needs.

What are cookies?

Cookies (sometimes known as a web cookies, Internet cookies, HTTP cookies or browser cookies) are tiny pieces of data that a web server creates and stores on your computer. This helps the server recognise you as you move around a website. If cookies weren't there, a lot of websites and services wouldn't function properly.

What are the advantages of opening a business savings account?

A business savings account is an ideal option for business owners who wish to protect and grow their cash reserves.

What are your opening hours?

Our opening hours are 9am to 5:30pm, Monday to Friday (excluding English public holidays).

What checks do you do before I can open a business savings account?

We will verify your address, identity and nominated account details before opening an account for you.

We do this by checking various electronic databases. If we are unable to verify you in this way, we may ask you to supply us with some identity documents by email or post. We will not be able to open your account until we have successfully verified your details.

What happens if I or one of my signatories moves abroad?

If one of your signatories moves abroad, you’ll need to let us know so we can remove them from the account. Log in and send us a secure message or contact us and we’ll remove them as signatories from the account.

What happens when my business savings account matures

When your account matures, you can withdraw your money, or put it into a new bond or notice account.

What is a business savings account?

A business savings account works in the same way as a personal savings account. You can earn competitive business savings account interest rates on cash deposits, but the funds can only used by your company, not an individual.

What is a business savings notice account?

A notice savings account is a type of savings account that has no fixed term but requires you to give notice before you can withdraw your money. They offer more flexibility than a fixed term account and typically pay more interest than an easy access account. They work best if you don’t want to lock your funds away for a long time but will know in advance when you need access to your savings.

What is a customer number?

Your customer number is a six-digit number unique to you, and is provided to you by email when you first signed up to eSavings (this may have been when you opened your account). You'll need this number to log into your eSavings account.

What is a fixed rate business bond?

A business savings bond is a type of account available to businesses who wish to lock away spare funds for a set time. You can’t withdraw from this account until the end of the fixed term.

What is a nominated account?

A nominated account, or linked account, is the current account that you link to your savings account with us. Any money you put into your savings needs to come from that account, and any payments or withdrawals will need to go back to that account.

What is a secure message?

A secure message is a way of safely communicating with us, as it can only be read by you when you log in to your eSavings account. They're a great way to ask questions about your account or to deal with queries.

What is an easy access business savings account?

An easy access account is a savings account that allows you to withdraw money without notice. Designed specifically for saving, these will typically offer a higher rate of interest than a current account.

What is confirmation of Payee?

Most banks have introduced the 'confirmation of payee' scheme which is designed to help you avoid fraud.

As part of this check, your bank will search a database of current accounts and try to verify the sort code and account number.

What is eSavings?

eSavings is our online savings portal. You can use eSavings to securely manage your savings accounts online. For your accounts registered within eSavings you can:

What is Shawbrook Bank's sort code?

Our sort code is 16-58-73.

What is Shawbrook banks sort code?

Our sort code is 16-58-73

What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

You'll also hear it called 'Two Factor Authentication' (or 2FA).

What is the postal address for the business savings team?

You can write to us at The Business Savings Team, Shawbrook Bank, Sunderland SR43 4AG.

It's quicker and easier to get in touch through eSavings, our digital savings portal and send a secure message. Find out how to send a secure message.

What security measures do you have in place for when I contact you about my business savings account?

Secure messages between us can only be viewed by logging in to our online portal, eSavings. You'll need to enter your password, then we'll send a one-time passcode to your registered number for you to input.

 

When can I make a deposit into my business savings notice account?

You can add money to your account, up to your maximum deposit amount, whenever you like.


When can I make a deposit into my easy access business savings account?

You can add money to your account, up to your maximum deposit amount, whenever you like.

When can I make a deposit into my fixed rate business bond?

You can add more money to your account as long as the product is still open for funding, up to the maximum deposit amount.

When can I withdraw money from my business savings notice account?

You can withdraw money from your account at any point, but you’ll need to give us notice. This will depend on your account.

Once your notice period has expired, we’ll release your funds to you.

Find out how to submit a withdrawal request.

When can I withdraw money from my easy access business savings account?

You can withdraw money from your account at any point, without giving us any notice.

When can I withdraw money from my fixed rate business bond?

You will not be able to withdraw funds prior to end of your fixed term. Before expiry of your fixed term we will write to you to let you know the Shawbrook Savings options available for your maturing funds which will include withdrawing the funds out of the bank.

When will I receive a statement for my business savings account?

The Key Product Information literature you received with your welcome letter will detail when you will receive your statement. It can vary, but normally we'll produce the statement on the anniversary of your first deposit and every year thereafter.

When will I receive my withdrawn funds from my business savings account?

Easy Access Accounts
If your withdrawal request is received before 2.30pm on a working day, your savings should be accessible in your nominated account the next working day.

If you request funds after the cut-off time of 2.30pm, your request will be processed on the next working day, and funds available on the next working day after that.

So, if you request funds before 2.30pm on a Friday, we’ll process the request that day and the funds will be in your nominated account by close of business on Monday.

If you request funds after 2.30pm, we’ll process the request on Monday and funds will be in your nominated account on Tuesday.

Please note that public holidays are not classed as working days. This will extend the time it takes for funds to show in your nominated account.

Notice Accounts
When you request a withdrawal of funds from your notice account, you will be told which date the notice expires on, in advance. You'll typically receive your funds the next working day after this date.

Fixed Term Accounts
Before expiry of your fixed term, we will write to you to let you know the Shawbrook Savings options available for your maturing funds which will include withdrawing the funds out of the bank.

If you tell us you wish to withdraw your money, you'll receive your funds on the working day after the account matures.

When will I receive my withdrawn funds?

Notice Accounts - When you put an account on Notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day following this.

Fixed Term Accounts - You will receive your funds on the next working day after your maturity date, provided we have received confirmation from you that you wish to withdraw your maturing deposit.

CHAPS - Providing the CHAPS payment details are received by 2.30pm on a working day, then the funds will normally be received by the beneficiary bank the same day.

Cheque withdrawals – Cheque withdrawal requests received prior to 2.30pm on a working day will normally be processed and sent via the post the next working day.

Where can I find the savings account number for my business savings account?

You can find your account numbers a few ways. The easiest way is to log in to eSavings, go to 'Accounts' then 'view all accounts'.

Where can I view my nominated account?

If you are a registered user of eSavings, you can view your nominated account details by logging in to your eSavings account and going to the 'My Accounts' tab. Click on 'Account Details' tab and then select an account to view. You'll see your nominated account in 'additional information'. 

 

Where will my funds be sent from my business savings account?

Withdrawals out of Shawbrook Bank will be made to your nominated account. We cannot issue a payment to a third party from your savings account.

Who can speak to you about my business savings account?

We can speak to signatories or authorised persons on the account. Please contact us to find out how to set up an authorised person or add a signatory.

Why choose a business savings notice account?

Whether a notice savings account is the best option will depend on your circumstances and savings goals. But some of the benefits include:

Why choose a fixed rate business bond?

Whether a fixed rate business bond is the best option will depend on your circumstances and savings goals. But some of the benefits include:

Why choose an easy access business savings account

If you’re looking for quick, flexible access to your cash while earning an attractive interest rate, our competitive, easy access savings account may be the best business savings account for you. You can withdraw cash (subject to a minimum withdrawal amount) and add to your funds whenever you like without incurring any fees.

Why do I need to provide nominated bank account details when I set up my business bank account?

We need you to nominate an account so we can link it to your savings account. This helps us keep your money safe by only receiving money from or sending money to one account that you've nominated.