We are a responsible lender, and we will always deal with you honestly and sympathetically. Please tell us immediately if you can't afford the payments on your loan. If you can tell us before you miss any payments, we are much more likely to be able to help you.
You can contact us on 0345 650 6287 (8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 2pm Saturday, excluding Bank Holidays).
If you fail to meet any of your repayments as required under the terms of your loan, you will incur reasonable charges and/or fees. These fees will be added to the amount that you owe. You can find details of these fees in your mortgage deed.