If you have a question about your loan before your credit agreement starts, please contact the company with whom you arranged the loan with. Once your credit agreement has begun our customer services team can help with any questions.
If you have taken out a loan with us before 13th December 2021, please use the below contact details.
Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm
Please call 0345 650 6290
If you have taken out a loan with us on or after 13th December 2021, please use the below contact details.
Opening hours are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm
Please call 0333 003 0260
We’re closed at the weekend and on public holidays.
You can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/