Who do I contact if I have a question about a payment which I have made to my loan via my smartphone?

If you have made a payment to us via your smartphone and would like to talk to us about that payment, please contact our Existing Customer team. If you have taken out a loan with us on or after 13th December 2021, you can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/