What if I can’t make a payment on my credit agreement?

We are a responsible lender, and we will always deal with you honestly and sympathetically. Please get in touch with us immediately if you can’t afford the payments on your credit agreement.

If you tell us before you miss any payments, it's much more likely we'll be able to help you.

If you have taken out a loan with us on or after 13th December 2021, you can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/

If you’re worried about money, you may find our money worries section helpful.