What if I can’t make a payment on my credit agreement?

We are a responsible lender, and we will always deal with you honestly and sympathetically. Please tell us immediately if you can’t afford the payments on your credit agreement.

If you tell us before you miss any payments, it's much more likely we'll be able to help you.

 

If you have taken out a loan with us before 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0345 650 6290

 

If you have taken out a loan with us on or after 13th December 2021, please use the below contact details.

Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm

Please call 0333 003 0260

You can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/