As the payment you have made is towards a financial commitment, we do not offer a refund. However should you need to discuss the payment, you can contact us using the following details:
If you have taken out a loan with us before 13th December 2021, please use the below contact details.
Opening hours (Exc. Bank Holidays) are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 9am – 2pm
Please call 0345 650 6290
If you have taken out a loan with us on or after 13th December 2021, please use the below contact details.
Opening hours are:
Monday - Thursday: 8am – 8pm
Friday: 8am – 6pm
Please call 0333 003 0260
We’re closed at the weekend and on public holidays.
You can also log in to your customer portal to contact us: https://myloan.shawbrook.co.uk/